Collections Representative

Company: Langley
Location: Newport News
Posted on: November 16, 2021

Job Description:

A Collections Representative is responsible for collection and effective delinquency control of assigned accounts and loans within authorized Langley guidelines and applicable collections regulations. The Collections Representative should exhibit professionalism and trustworthiness to monitor and maintain assigned accounts through review, follow up and implementation of payment options to navigate financial challenges. The Collections Representative must have exceptional communication and listening skills. Attention to detail and time management are other important skills for a Collections Representative to possess, as is a proficient understanding of consumer credit reports. Will work in a fast paced, goal-oriented environment with high targets and tight deadlines.RESPONSIBILITIES:Conducts effective delinquency control and follow-up program.Make outbound collection attempts to members (on financial products like autos/personal loans, credit cards, mortgages, etc.) by telephone and or letter to determine reasons for delinquency and to assist them in bringing the account current.Ability to multitask through multiple applications and computer systems simultaneously.Accept inbound calls/emails and returning phone calls and emails in a timely manner.Utilize negotiation and persuasion skills to resolve defaults and delinquencies with members' accounts.Performs skip tracing inquires and activities, as necessary to obtain contact information in order to contact members.Review accounts and strategically negotiate methods of repayment and follow up appropriately when payment arrangements have not been met.Maintains complete coverage of all assigned accounts throughout the calendar month.Processes payment transfers and check by phone requests.Initiate repossession procedural workflows for review and assignment.Comply and initiate legal workflow in a timely manner when court action is unavoidable.Covers collection queues and assignments for other collectors in their absence as directed by manager.EDUCATION AND EXPERIENCE:One year of Collections and/or applicable customer service, strong sales or related role is required. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Langley, Newport News , Collections Representative, Accounting, Auditing , Newport News, Virginia