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Front Desk Night Auditor

Company: Kingsmill Resort
Location: Williamsburg
Posted on: November 18, 2021

Job Description:

Overview:As the Front Desk Night Auditor, you are responsible for ensuring all revenue is posted nightly by performing End of Day procedure, including credit card reports, interface connections and nightly host reports. Also, you are focused on providing efficient service and creating memorable experiences by making emotional connections with all of our guests. In this position, you will have a direct impact on the overall experience of our guests and be responsible for ensuring 100% satisfaction from the moment guests arrive at the resort until they check out. You will be responsible for welcoming our guests and accurately verifying all information during the check-in process and following up during check-out. In this role, accuracy and accountability of payment verification, process of deposits, check cashing and exchange of currency is essential. Responsibilities will also include assisting guests with safety deposit boxes and posting miscellaneous charges. You must possess a passion for guest services, values problem resolution and enjoys working in a fast paced environment.Responsibilities:Checking in and out guestsCollecting paymentsHearing guest concerns and commentsGiving area informationAssisting with reservations and resort operators when neededAdjustments to Revenue including room rate, F package and Spa/Golf packageEnd of Day procedures including completing the night audit checklistReconciling and batching credit cardsTroubleshooting guest concerns regarding credit cards and restaurant and outlet postingsRun daily Micros and SMS reportsPay out Due Backs and give changePerform periodic maintenance function in PMSAdjustments to Revenue including room rate, F package and Spa/Golf packageEnd of Day procedures including completing the night audit checklistReconciling and batching credit cardsTroubleshooting guest concerns regarding credit cards and restaurant and outlet postingsRun daily Micros and SMS reportsPay out Due Backs and give changePerform periodic maintenance function in PMSPerform other duties as assignedQualifications:1-2 years guest service/customer service experience, preferably in a hospitality/hotel environmentAbility to work overnights (11 pm to 7 am), weekends and holidaysAbility to lift, push, pull a minimum of 30 poundsAbility to stand and/or walk for an extended period of timeAbility to stoop, kneel, reach or perform repetitive foot and hand actionAbility to bend at waistAbility to understand written and verbal instructionsMust have excellent written and oral communication skillsHigh school diploma or GEDExcellent problem solving skillsExcellent math skillsAbility to use or learn SAP, PC software applications, SMS-Host, POS and Email.Must have ten-key calculator typing skillsMust have a working knowledge of Microsoft Excel and WordMust have avalid driver's licenseby Jobble

Keywords: Kingsmill Resort, Newport News , Front Desk Night Auditor, Accounting, Auditing , Williamsburg, Virginia

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