Financial Service Representative Coordinator (On-site)
Company: 1st Advantage Federal Credit Union
Location: Newport News
Posted on: August 4, 2022
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Job Description:
Financial Service Representative Coordinator- Denbigh
BranchNewport News, Virginia1st Advantage Federal Credit Union is
currently accepting applications for a full-time Financial Service
Representative Coordinator for our Denbigh branch. The selected
candidate must be available to work 40 hours per week between the
hours of 8:00-6:30 Mon-Fri and rotating Saturdays 8:00-1:30. This
position will coordinate all aspects of teller operations within
the branch ensuring the daily activities of the FSRs are performed
in a timely, accurate and courteous manner. Order and conduct cash
management duties. Actively participate in branch's goals by
modeling expected performance on teller line and mentoring FSRs in
sales and service techniques. Provide working leadership and
guidance to FSRs through assignment of work and by providing
technical guidance.1st Advantage Federal Credit Union has been
serving members in the Hampton Roads community since 1951. We
provide financial products and services that help members get
ahead, while volunteering our time and resources to civic
organizations and nonprofits that share our mission to improve life
for each other. Be part of something special. Join 1st Advantage as
a colleague and support our community members.To be considered for
this opportunity, please submit your fully completed application
and resume through our website.See below for full job
description.Essential Functions & Responsibilities: Schedules and
monitors daily activities of Financial Service Representatives and
perform FSR job duties as required. Trains, directs, and provides
feedback on employee performance within the department; identifies
performance problems and makes recommendations to correct
performance deficiencies. Monitors department activities for
compliance with established policy and regulations. Takes action to
resolve any out-of-compliance issues. Orders daily cash requirement
for the Credit Union. Manages vault cash. Performs other
job-related duties as assigned.Performance Measurements: To ensure
that FSRs balance their cash drawers, being no more than $10 off in
a 30-day period on average. To achieve an average of 85% or more on
the assigned individual scorecard. To coach a highly qualified
staff, sufficient to meet the daily demands of the credit union's
members. Maintain knowledge of and consistently adhere to credit
union policies and procedures. To note observations of FSR
performance and provide on the spot feedback as needed. Escalate to
management as needed for written documentation. To maintain a
professional work environment and businesslike appearance. Uphold
1A image standards. To proactively demonstrate the 1st Advantage
FCU core values of integrity, trustworthiness, teamwork and
excellence for all members and colleagues.Knowledge and Skills:At
least 3 to 5 years of similar or related experience.EducationA
minimum of a high school education or GEDInterpersonal SkillsWork
involves much personal contact with others inside and/or outside
the organization forthe purpose of first-level conflict resolution,
building relationships, and soliciting cooperation. Discussions
involve a higher degree of confidentiality and discretion,
requiring diplomacy and tact in communication.Other SkillsMust have
good communication skills. 10-key calculator and computer keyboard
skillsrequired; must be accurate with numbers and names.Physical
Requirements TALKING: Especially where one must frequently convey
detailed or important instructions idea accurately, loudly, or
quickly. AVERAGE HEARING: Able to hear average or normal
conversations and receive ordinary information. FINGER DEXTERITY:
Using primarily just the fingers to make small movements such as
typing, picking up small objects, or pinching fingers together
REPETITIVE MOTION: Movements frequently and regularly required
using the wrists, hands, and/or fingers. AVERAGE VISUAL ABILITIES:
Average, ordinary visual acuity necessary to prepare or inspect
documents or products, or operate machinery.PHYSICAL
STRENGTHSedentary work; sitting most of the time. Exerts up to 25
lbs. of force occasionally. (Almost all office jobs.)Work
EnvironmentEOE/AA/M/F/Disability/VetAll qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability or veteran status.
Keywords: 1st Advantage Federal Credit Union, Newport News , Financial Service Representative Coordinator (On-site), Accounting, Auditing , Newport News, Virginia
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