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Financial Service Representative Coordinator (On-site)

Company: 1st Advantage Federal Credit Union
Location: Newport News
Posted on: August 4, 2022

Job Description:

Financial Service Representative Coordinator- Denbigh BranchNewport News, Virginia1st Advantage Federal Credit Union is currently accepting applications for a full-time Financial Service Representative Coordinator for our Denbigh branch. The selected candidate must be available to work 40 hours per week between the hours of 8:00-6:30 Mon-Fri and rotating Saturdays 8:00-1:30. This position will coordinate all aspects of teller operations within the branch ensuring the daily activities of the FSRs are performed in a timely, accurate and courteous manner. Order and conduct cash management duties. Actively participate in branch's goals by modeling expected performance on teller line and mentoring FSRs in sales and service techniques. Provide working leadership and guidance to FSRs through assignment of work and by providing technical guidance.1st Advantage Federal Credit Union has been serving members in the Hampton Roads community since 1951. We provide financial products and services that help members get ahead, while volunteering our time and resources to civic organizations and nonprofits that share our mission to improve life for each other. Be part of something special. Join 1st Advantage as a colleague and support our community members.To be considered for this opportunity, please submit your fully completed application and resume through our website.See below for full job description.Essential Functions & Responsibilities: Schedules and monitors daily activities of Financial Service Representatives and perform FSR job duties as required. Trains, directs, and provides feedback on employee performance within the department; identifies performance problems and makes recommendations to correct performance deficiencies. Monitors department activities for compliance with established policy and regulations. Takes action to resolve any out-of-compliance issues. Orders daily cash requirement for the Credit Union. Manages vault cash. Performs other job-related duties as assigned.Performance Measurements: To ensure that FSRs balance their cash drawers, being no more than $10 off in a 30-day period on average. To achieve an average of 85% or more on the assigned individual scorecard. To coach a highly qualified staff, sufficient to meet the daily demands of the credit union's members. Maintain knowledge of and consistently adhere to credit union policies and procedures. To note observations of FSR performance and provide on the spot feedback as needed. Escalate to management as needed for written documentation. To maintain a professional work environment and businesslike appearance. Uphold 1A image standards. To proactively demonstrate the 1st Advantage FCU core values of integrity, trustworthiness, teamwork and excellence for all members and colleagues.Knowledge and Skills:At least 3 to 5 years of similar or related experience.EducationA minimum of a high school education or GEDInterpersonal SkillsWork involves much personal contact with others inside and/or outside the organization forthe purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.Other SkillsMust have good communication skills. 10-key calculator and computer keyboard skillsrequired; must be accurate with numbers and names.Physical Requirements TALKING: Especially where one must frequently convey detailed or important instructions idea accurately, loudly, or quickly. AVERAGE HEARING: Able to hear average or normal conversations and receive ordinary information. FINGER DEXTERITY: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together REPETITIVE MOTION: Movements frequently and regularly required using the wrists, hands, and/or fingers. AVERAGE VISUAL ABILITIES: Average, ordinary visual acuity necessary to prepare or inspect documents or products, or operate machinery.PHYSICAL STRENGTHSedentary work; sitting most of the time. Exerts up to 25 lbs. of force occasionally. (Almost all office jobs.)Work EnvironmentEOE/AA/M/F/Disability/VetAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Keywords: 1st Advantage Federal Credit Union, Newport News , Financial Service Representative Coordinator (On-site), Accounting, Auditing , Newport News, Virginia

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