Lead Information Security Office Consultant (Call Center)

Company: Capital One
Location: Richmond
Posted on: May 7, 2025

Job Description:

Lead Information Security Office Consultant (Call Center)As a Lead Consultant in Capital One's Cyber Information Security Office (ISO), you will work closely with our cybersecurity team and with extended technical teams to manage and improve the cybersecurity posture specifically related to Card Servicing & Experiences Portfolio. You will help consult on technology improvement projects related to our Contact Center experiences including Interactive Voice Response, Voice over Internet Protocol and Live Chat initiatives. You are pragmatic and practical in your understanding of risk and security, but also willing to know when to pull in experts and escalate. You collaborate and innovate with other teams within Capital One to push the envelope. You are comfortable with technology concepts such as cloud services, network security and web application vulnerabilities, - as well as paradigms for securing various forms of internet communications. - Exposure to Voice over IP and modern telephony architecture is a plus. Security is essential to what we do here, from protecting our customers to our associates. ---Responsibilities:

• Act as a central Information Security point of contact for a portfolio of voice and customer servicing technology assets. -
• Coordinate and execute proactive Information Security consulting to the business and technology teams covering Infrastructure Security, Resiliency, Data Security, Network Architecture and Design, and User Access Management
• Serve as an expert in Capital One's Information Security capabilities, solutions, policies, procedures and standards
• Influence customers to leverage security capabilities and solutions to shift and integrate security to the left in the development processes
• Escalate and manage cyber security risk
• Provide ad hoc support on special Information Security hot topics for the business
• Provide regular updates to executive leadership with your line of business on the overall Information Security health and risk environment
• Work with line of business leadership to anticipate their objectives and needs to better serve the line of businessAbout You:
  • Strong technical architecture background with the ability to proactively identify and mitigate technical risks throughout delivery life-cycle
  • Exceptional communication and collaboration skills
  • Excellent problem solving and influencing skills
  • Strong desire to continually learn and solve security problems involving new technologies
  • You are able to work well under minimal supervision
  • Ability to simplify the technically complex and drive well-educated decisions across product, engineering, design, and enterprise risk representatives
  • Exceptional cross-team collaboration; able to work across different functions, organizations, and reporting boundaries to get the job done.Basic Qualifications:
    • High School Diploma, GED, or equivalent certification
    • At least 4 years of experience providing guidance and oversight of security concepts
    • At least 3 years of experience performing security risk assessments and security architecture reviews
    • At least 3 years of experience with architecture, software design, networking or cloud infrastructurePreferred Qualifications:
      • Bachelor's Degree
      • 6+ years of experience with Architecture, software design, networking or Cloud infrastructure
      • 4+ years of experience in securing a public cloud environment (AWS, GCP, or Azure)
      • 2+ years of experience utilizing Agile methodologies
      • 2+ years of experience in Enterprise Monitoring
      • 1+ year of experience working with telephony, contact center or Voice Over IP (VoIP) technologies in an architecture or security capacity
      • AWS Certified Solutions Architect or Certified Information Systems Security Professional (CISSP) -At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization).The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.McLean, VA: $193,400 - $220,700 for Manager, Cyber Technical -Richmond, VA: $175,800 - $200,700 for Manager, Cyber Technical - - - - - - - - -Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the -Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Keywords: Capital One, Newport News , Lead Information Security Office Consultant (Call Center), Administration, Clerical , Richmond, Virginia