Monitoring Technician
Location: Norfolk
Posted on: June 23, 2025
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Job Description:
Job Title: Monitoring Technician Openings 15 Location Options
(Choose One): Malvern, PA 19355 (OR) Norfolk, VA 23502 (OR)
Hamilton, NJ 08619 (OR) Pleasanton, CA 94588 (Up to 4 weeks of
onsite training in the chosen location, then hybrid) Work
Hours/Shift Timings: Wide range of shift options to choose from
(available in 4/10s or 5/8s) post training Education : High School
Diploma, Vocational Education This is a hybrid role; once training
is completed, you will need to be local. You are required to hold
at least one of the three certifications, such as CCT, CRAT, or RN.
Job Responsibilities: • Responds promptly and courteously to
customer inquiries across phone, chat, email, and other channels to
ensure a positive experience, working under general supervision. •
Provides initial troubleshooting assistance to customers, helping
them resolve equipment or service-related issues using established
procedures. • Investigates and analyzes customer complaints to
determine root causes and offer effective solutions. • Records
details of customer interactions, including inquiries, complaints,
and resolutions, in the system. • Assists customers with processing
service requests by coordinating with internal teams to ensure
their needs are met. • Verifies and updates customer information in
the system to maintain accurate and reliable records. • Identifies
issues that require escalation and ensure they are communicated to
the appropriate team members for further action. • Follows
established procedures and guidelines to ensure consistency and
compliance in customer interactions. • Identifies recurring
customer issues and suggest process improvements to better address
their needs. • Aids in the installation and upgrading of software
or hardware components as necessary, following detailed
instructions to ensure proper configuration.
Keywords: , Newport News , Monitoring Technician, Customer Service & Call Center , Norfolk, Virginia
