Leaves Administration Specialist

Company: Booz Allen Hamilton
Location: Norfolk
Posted on: April 1, 2026

Job Description:

Leaves Administration Specialist The Opportunity: As a professional in shared delivery, you have the experience and skills to ensure our Delivery Hub operations are effective, efficient, timely, and valuable for internal and external clients. You know how to interface with internal and external customers and leadership to understand needs and gain insight into shared delivery performance. As part of the Leave Administration team, you will perform administrative, transactional, and vendor management activities, including leave of absence and return to work, and complex life-cycle transactions associated with FMLA, STD, LTD, and Military Leave. Due to the nature of work performed within this facility, U.S. citizenship is required. How You’ll Contribute: Provide customer service and support to employees, managers, and vendors on escalated leave inquiries and reporting. Administer and coordinate family and medical leave, family illness requests, absences, activities, and requests Act as leave case managers for all leave types. Coordinate with leave vendor on leave status and payments. Collect and submit required leave documentation. Enter transactions, data, and employee information into Workday, including HSA ineligibility, duplicate dependents, HSA CIP failure report, reopen events, benefit elections via ICF, and add and update dependent information. Collaborate with Employee Care Center for employee and dependent loss of life. Verify Employee Resilience Fund requests. Ready to build the future of shared delivery for the better? Join us. The world can’t wait. You Have: Experience in customer service supporting human resources in a leave administration capacity Experience with using Microsoft Office programs, including Word, Excel, and Outlook Ability to build strong relationships with COE partners as well as the business sectors to improve delivery HS diploma or GED Nice If You Have: Experience working in a Help Desk or Contact Center environment with benefits or leave administration Experience with Workday or other related tools Experience with applying detailed focus on data and processes to ensure data integrity Ability to work independently and multi-task through to completion Ability to use multiple applications and databases in a fast-paced environment Possession of excellent verbal and written communication and active listening skills, to communicate clearly via email or phone Possession of excellent research and problem-solving skills Bachelor's degree Compensation At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page. Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $55,200.00 to $126,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date. Identity Statement As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud. Candidate AI Usage Policy AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided . Work Model Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings. Remote : If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility. Hybrid : If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility. Onsite : If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.

Keywords: Booz Allen Hamilton, Newport News , Leaves Administration Specialist, Customer Service & Call Center , Norfolk, Virginia