Customer Service and EZ Pass Specialist - Gloucester 01859
Company: DHRM
Location: Gloucester
Posted on: April 1, 2026
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Job Description:
Title: Customer Service and EZ Pass Specialist - Gloucester
01859 State Role Title: Admin and Office Spec III Hiring Range:
$43,050.00 - 49,507.00 Pay Band: 3 Agency: Department of Motor
Vehicles Location: GLOUCESTER CSC Agency Website:
www.dmv.virginia.gov Recruitment Type: General Public - G Job
Duties Join the Virginia DMV Team as a Customer Service Generalist
and EZ Pass Specialist at the Gloucester Customer Service Center!
Are you a service-driven professional looking to grow your career
with an organization that values trust, respect, and teamwork? This
is your opportunity to make a meaningful impact by helping
Virginians access essential services every day. As a Customer
Service Generalist and EZ Pass Specialist, you'll serve as a
representative of the DMV, delivering top-notch service to a
diverse customer base. Your daily responsibilities will include,
but not limited to: • Communicating DMV policies, procedures, and
regulations effectively • Issuing identification cards and
processing customer applications • Administering vision screenings,
knowledge exams, and in-car road tests • Handling a variety of
vehicle registration, titling, and tax/fee collection services •
Managing cash and credit card transactions with accuracy and
professionalism • Assist customers with purchasing and activating
EZ Pass transponders, processing account updates, and resolving
basic issues. • Handle payments for EZ Pass transactions and ensure
accurate recording of fees. • Provide information on EZ Pass usage,
fees, and account management. Why you should join us? We provide a
supportive, training-focused environment to help you succeed. In
addition to professional development and career growth
opportunities, we offer: • Competitive salary • Excellent health
and retirement benefits • Twelve paid holidays per year • Paid
annual, sick, and family/personal leave • Deferred compensation
plans Headquartered in Richmond, the Virginia DMV serves more than
6.2 million licensed drivers and ID holders and manages over 8.4
million registered vehicles. We partner with businesses, local
governments, and nonprofit organizations to support transportation
services across the Commonwealth. Our core values—Trustworthiness,
Respect, Accountability, Integrity, and Teamwork (TRAIT)—guide
everything we do. Minimum Qualifications • Strong verbal and
written communication skills to engage with a diverse range of
customers and stakeholders, especially in high-pressure
environments. • Proven ability to provide excellent customer
service and resolve inquiries efficiently. • Attention to detail
for accurate processing and verification of transactions. •
Problem-solving skills for resolving customer issues in fast-paced
environments. • Computer literacy and proficiency in using
Microsoft Office applications (e.g., Word, Excel). • Ability to
read, understand, and interpret complex laws, policies, and DMV
procedures. • Ability to analyze and accurately apply DMV
regulations and procedures to resolve customer-specific situations.
• Instructor Certification: Must be 21 years of age and maintain
the instructor certification for administering road tests.
Additional Considerations • Familiarity with DMV processes,
including policies and procedures related to licensing,
registration, and titling. • Understanding of public sector
operations, including government processes, regulations, and
customer service protocols. • Proven experience in customer
service, handling inquiries, and resolving escalated customer
issues. • Demonstrated administrative experience such as document
processing, data entry, and maintaining records. • Security
Clearances: A criminal background check is required to ensure the
integrity of DMV operations. • Driver’s License: Must possess and
maintain a valid driver’s license with fewer than 6 demerit points.
• Must be able to work Monday –Saturday with varied hours. •
Bilingual encouraged to apply. Special Instructions You will be
provided a confirmation of receipt when your application and/or
résumé is submitted successfully. Please refer to “Your
Application” in your account to check the status of your
application for this position. Selected candidate(s) must complete
the I-9 Employment Eligibility Verification Form. DMV participates
in E-Verify. All applicants for employment must consent to a
background check. Selected candidates must consent to a
fingerprint-based criminal history check, driver record check, and
background investigation, if applicable. As a condition of
employment, DMV will be alerted of any moving violation
convictions, including suspension of license. Submission of an
online application is required. DMV does not accept applications,
resumes, cover letters, etc., in any other format. When applying
for jobs, please ensure your online application or resume is
complete with duties and skills associated with your work
experience and years of experience to assess your skills in the
screening process properly. Candidates are evaluated based on
information provided in the application materials. Missing
information cannot be assumed. Contact Information Name: DMV
Employment Phone: 804-486-2664 Email: employment@dmv.virginia.gov
In support of the Commonwealth’s commitment to inclusion, we are
encouraging individuals with disabilities to apply through the
Commonwealth Alternative Hiring Process. To be considered for this
opportunity, applicants will need to provide their AHP Letter
(formerly COD) provided by the Department for Aging &
Rehabilitative Services (DARS), or the Department for the Blind &
Vision Impaired (DBVI). Service-Connected Veterans are encouraged
to answer Veteran status questions and submit their disability
documentation, if applicable, to DARS/DBVI to get their AHP Letter.
Requesting an AHP Letter can be found at AHP Letter or by calling
DARS at 800-552-5019. Note : Applicants who received a Certificate
of Disability from DARS or DBVI dated between April 1, 2022-
February 29, 2024, can still use that COD as applicable
documentation for the Alternative Hiring Process.
Keywords: DHRM, Newport News , Customer Service and EZ Pass Specialist - Gloucester 01859, Customer Service & Call Center , Gloucester, Virginia
