Customer Service Representative
Company: Classic Air Care
Location: Norfolk
Posted on: April 2, 2026
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Job Description:
Full-time Description Do you have a talent for making people
feel heard and supported, especially over the phone? We’re looking
for dedicated full-time skilled Customer Service Representatives
who thrive on solving problems, building genuine connections, and
delivering exceptional service with every conversation. Key
Responsibilities: Promptly answer incoming calls to provide a
responsive and personalized customer experience Accurately verify,
update, and maintain customer information and service details
within our CRM system Schedule appointments with urgency and
precision, following daily capacity guidelines and service
priorities Collaborate with field technicians to ensure service
records are completed and checked out correctly Respond to customer
inquiries via phone, chat, and email with clarity, professionalism,
and attention to detail Requirements Minimum of 1-3 years of direct
experience providing excellent customer service over the phone
Ability to multitask, update notes in CRM, and keep up with phone
conversations within a fast-paced environment Previous dispatch
experience is strongly preferred, including scheduling and
coordinating field technicians based on availability, priority,
service capacity, and daily technician KPIs. Direct, hands-on
experience with CRM software, specifically Service Titan (required)
Positive, customer service-driven attitude Strong communication
skills Ability and desire to work independently, come up with
solutions, and know how to use your resources Must be eligible to
work evenings, weekends, and holidays as scheduled Benefits
Affordable benefits for full-time employees: Up to 90%
Employer-Paid Medical, Dental, Vision coverage for employees,
Short-Term/Long-Term Disability Insurance 401(k) plan with company
match Paid Time Off accrued quarterly, paid holidays, and birthdays
off Teammate & Family Discount Paid training and opportunities for
advancement
Keywords: Classic Air Care, Newport News , Customer Service Representative, Customer Service & Call Center , Norfolk, Virginia
