00643- Financial Aid Counselor

Company: DHRM
Location: Norfolk
Posted on: April 2, 2026

Job Description:

Title: 00643- Financial Aid Counselor State Role Title: 00643- Financial Aid Counselor Hiring Range: $28,354- $40,805 Pay Band: 3 Agency: Norfolk State University Location: Norfolk State University Agency Website: www.nsu.edu Recruitment Type: General Public - G Job Duties The Financial Aid Counselor reporting to the Associate Director of Client Services serves as the student’s primary contact for the Financial Aid office. The incumbent will: Work with newly admitted students and families as well as current students to help them navigate the financial aid process, and to ensure they understand their federal and state aid, and merit scholarships. Counsel and advise students about financial aid eligibility, application procedures, aid programs, costs, and indebtedness. Counsel students regarding budgeting, loan management, satisfactory academic process, and other special circumstances. Collect and analyze files to make informed decisions for professional judgment and satisfactory academic progress (SAP). Ensur e compliance with all financial aid policies, procedures, and regulations when reviewing financial aid applications. Exercise judgment when interpreting federal and state regulations for student situations. Participate in presentations and workshops on financial aid-related issues. Minimum Qualifications Ability to learn and use an automated financial aid system. Ability to make independent decisions and sound judgement. Knowledge of federal financial aid and state regulations and requirements. Ability to apply knowledge, interpret and make decisions regarding regulations. Ability to work with diverse populations. Ability to work well in a team environment, with a high degree of courtesy, timeliness, and structure. Excellent written and oral communication skills, patience, and commitment to customer service. Must be able to communicate sensitive and/or complex information in a confidential and straightforward manner. Proficient user of Microsoft Office and experienced in financial database systems. Demonstrated ability to prioritize and manage multiple administrative tasks with minimal oversight. Must be a creative problem solver; possess a high level of accuracy, self-motivation, strong attention to detail. Must have excellent organizational skills with the ability to organize and prioritize multiple complex projects and tasks simultaneously. Must have demonstrated service aptitude and ability to work independently. Knowledge of Federal Title IV awards and regulations including FERPA. 4 years of financial aid or academic counseling experience Customer service experience Extensive knowledge of federal, state, and institutional financial aid programs Ability to interpret, assess, and apply federal, state, and institutional policies and procedures. Preferred Qualifications Bachelor’s Degree Colleague-Ellucian Software Ellucian Student Forms Experience with federal processing systems (COD, NSLDS, FAAccess to CPS) Additional Considerations EEO STATEMENT NSU is committed to providing equal employment opportunities for all persons and applicants, without regard to age, color, disability, gender, national origin, political affiliation, genetic information, race, religion, sexual orientation, sex (including pregnancy) or veteran status. NSU encourages and invites minorities, women, individuals with disabilities, and veterans to apply. Special Instructions You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position. Norfolk State University conducts background checks on all candidates identified as a finalist for employment consideration. The type of background check(s) performed are dependent upon the type of position for which you have been identified as a finalist and may include: criminal history, including sexual offender registry checks, reference checks, degree validation, DMV (driving) records, license verification, and credit report reviews. The results of background checks are made available to University employing officials. As a finalist, you will be required to sign an Authorization to Release form. Norfolk State University utilizes Form I-9 and E-verify in the verification of eligibility for employment. Applicants must be authorized to work in the U.S. without employer sponsorship. Contact Information Name: Human Resources Phone: 7578238160 Email: Emailed material is not accepted. In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155.

Keywords: DHRM, Newport News , 00643- Financial Aid Counselor, Education / Teaching , Norfolk, Virginia