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Mitigation Technician- SIGN ON BONUS

Company: Paul Davis Restoration Inc
Location: Williamsburg
Posted on: January 8, 2022

Job Description:

Position Summary
Paul Davis Restoration, Inc. is a national franchise organization that provides property damage emergency services, restoration, and reconstruction services for residential and commercial properties due to water, fire, mold, storm and other disasters. The Paul Davis Network is made up of more than 320 franchises and Company Owned Operations across the US and Canada. Since 1966, we have helped more than 2 million property owners restore their properties and lives. Paul Davis Restoration, Inc. is owned by FirstService Corporation, a global leader in the rapidly growing real estate services sector. [More information about Paul Davis can be found at www.PaulDavis.com]

Core Objectives

PDO is a customer and client Centric company, passionately focused on serving our community in its time of need and becoming an indispensable partner to our clients. 2. We are great operators. Our teams are performance-based and operate as One company, with one standard.
One Company, One Standard ensures that every PDO office performs consistently to our key operational and financial benchmarks leveraging the power of our human and financial resources.
PDO is guided by clear goals, simple workflow, consistent execution, and a culture of inclusion and meaning.

The Paul Davis Company Owned operation is governed by the following rules:

This is a 24/7 Operation. Everyone is on call.
Mitigation claims are acknowledged and responded to same day.
Use PDO Quality Assurance for peer review and budget approval.
Every reconstruction assignment must begin within 10 days of approval.
Everyone follows the Success Equation.


The Mitigation Technician position is a career in field services in the property damage restoration industry. The position is primarily responsible for responding to emergency and property damaging situations. Our labor force is accountable for addressing the property and the customer with skill, knowledge, and professionalism. The position is accountable for preserving as much of the property as possible while working safely and efficiently on the job site.

Essential Functions/Responsibilities


Work safely in residential and commercial properties that have been damaged by fire, water, storm, and/or mold
Survey damage within the property
Evaluate and record damage to all items within the property
Perform cleaning process for both contents and structural damage, as needed
Removal of contents for cleaning or destruction. Pack outs and pack backs
Demolition of structural damage to properties through the use of hand and power tools
Clean up assigned job sites after demolition
Perform initial site visits
Conduct moisture inspections
Set restoration equipment within guidelines
Complete notes of assigned jobs in our primary operating system (RMS)
Take photos of jobs assigned at start, completion, and throughout the process
Responsible for maintaining assigned vehicles and equipment
Responsible for unloading and reloading assigned vehicles with equipment
Keep equipment clean and organized in the shop
Responsible for unloading trash in assigned areas
Responsible for recording your time and coding it to the job assigned
Pass IICRC certifications as IICRC classes are offered
Assist in the development of new hires through on the job training
Hold our company's Vision, Values, Mission and 10 Serving Basics throughout job position
All other duties as assigned


Competency - Knowledge, Skills and Abilities:

Knowledge of technology (iPhone, iPad)
Customer Service Skills
Communication skills via phone and face to face
Computer skills
Ability to learn and operate our primary operating systems: RMS, Xactimate, TSheets, Moisture Mapper, and additional systems as requested
Ability to create documents
Ability to answer and communicate with customers over the phone and face to face
Ability to work independently
Ability to work in a team
Ability to complete work on multiple jobs within the same time frame
Ability to participate in an on-call schedule
Ability to work within hazardous environments safely
Ability to safely operate hand and power tools
Ability to operate a company vehicle safely
Ability to represent the company culture through our Truth, Values, Vision, Mission, and 10 Serving Basics
Maintain a level of confidentiality


Required Education and Experience

High School Diploma or GED required
Customer Service experience
1 plus year experience in a craft, trade, or manual labor position or equivalent schooling


Preferred Education and Experience

IICRC Certifed
One or more years' experience within the restoration industry


Physical Requirement

Must be able to stay in a stationary position up to 25% of the time within a vehicle.
Constantly moves about job sites
Constantly positions self to move about job sites; stairs, walkways, roofs, crawl spaces
Occasionally ascends and descends a ladder to complete jobs
Must be able to observe and perceive information on a computer and documents
Must be able to communicate and converse with customers over the phone and face to face
Frequently will lift up to 60lbs
Ability to safely operate a company vehicle


Work Environment
The employee will be constantly working outdoors and be exposed to outdoor weather condition. The employee will occasionally be working indoors in the office. The employee will be exposed to air conditioning and heat. The employees will be exposed to normal noises throughout the office.
Travel
This position will require up to 100% local travel to jobs sites (as needed).
Reasonable Accommodation for Disability
Any applicant or employee, who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process.
The ADA defines "reasonable accommodation" as a change or adjustment to a job or work environment that allows a qualified individual with a disability to satisfactorily perform the essential functions of a particular job and does not cause an undue hardship for the employer.PI160027208

Keywords: Paul Davis Restoration Inc, Newport News , Mitigation Technician- SIGN ON BONUS, Engineering , Williamsburg, Virginia

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