Director, Housekeeping

Company: Great Wolf Resorts
Location: Williamsburg
Posted on: May 14, 2022

Job Description:

The Director of Housekeeping is responsible for directing all aspects of housekeeping services and programming including but not limited to operations, planning, budgeting, staffing and payroll. Senior level position, which must ensure guest and employee satisfaction is achieved while maintaining profitability within the housekeeping function.Essential Duties & ResponsibilitiesDevelop detailed, realistic, and comprehensive plans that support organizational objectives, effectively allocating resources and time across groups or departmentsFiscal and budgetary management of housekeeping operations including creating and maintaining departmental budgets, forecasts, and financial reports as needed; reviewing and approving purchases for the departmentManage the daily activities of the Housekeeping and Laundry department to include appropriate cleaning of all public areas as well as guest rooms.Provides supervision to Laundry pack members and ensures the efficiency and effectiveness of the operationParticipate and collaborate on cross-functional teams in order to effectively coordinate resort activitiesMonitor, manage and respond to guest comments and proactively addressing guest comments with operational resolutionsConduct investigative actions with guests, where necessary, for guest service and liability claims, ensure customer requests are handled in a timely and professional mannerDevelop, implement, and monitor schedules for the housekeeping operation and manage staffing process to ensure appropriate levels of resourcing to maintain efficient operationsManages room expeditor software program (REX) in order to maintain maximum efficiency of inventory managementParticipates in the Manager-On-Duty (MOD) program and executes dutiesRecruiting, hiring, training, and evaluating team member performance against standardsPlan and implement staff training and development programs within the departmentMonitors quality assurance program for lodgeReview accuracy of nightly housekeeping reports and investigates discrepanciesServe on resort Executive Committee to represent the interests of the housekeeping functionEnforce policies and procedures; maintain a working knowledge of general and departmental safety procedures. Attends safety training programs and in-service education as requiredDevelops, implements, and monitors programs that assure a safe facility and work environment that is in compliance with all appropriate regulations--Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications ProgramsEnsures the proper maintenance of all equipment; makes arrangements for repair and/or replacement of used and damaged equipmentConducts inventory of housekeeping supplies for submission to the proper point of contactEnsures housekeeping activity and physical areas stocked, organized and are compliant with all safety and environmental health processes, procedures and regulationsOversees the safe management of the Lost and Found, verifying proper record keeping and safety of itemsRequired Qualifications & SkillsHigh School diploma or GEDExperience creating and maintaining documents with Microsoft Office (Word, PowerPoint, Excel)Minimum of 3 years experience supervising/managing large housekeeping departmentMinimum of 5 years hotel or resort experienceDesired Qualifications & TraitsCollege DegreeDemonstrated ability to effectively resolve conflictCommitted to comprehensive and in-depth analysis, planning, and implementation of every work effortProjects a positive public relations image to team members and guestsAbility to motivate diverse groups to achieve extraordinary goals and overcome challengesExcellent management skills including conflict resolution, coaching, development and teamworkPhysical RequirementsSit or stand for extended periods of timeLift up to 15 lbsEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Great Wolf Resorts, Newport News , Director, Housekeeping, Executive , Williamsburg, Virginia