Assistant General Manager
Company: Raising Cane's
Location: Yorktown
Posted on: June 16, 2022
Job Description:
Overview:
GENERAL SUMMARY: -The Operations Manager -He/she has the primary
responsibility of supporting the General Manager in day to day
operations of the restaurant; conveying the Cane's culture to
his/her Crewmembers and Customers; as well be a creative team
player who likes to work hard, have fun, and show sincere
dedication to Raising Cane's. He/she will be responsible for
upholding Raising Cane's standards for the Crewmember and Customers
experiences. He/she will responsible for leading shifts as well as
providing support in financial management, restaurant maintenance
and company initiatives.
Responsibilities:
KEY RESPONSIBILITIES AND AREAS OF FOCUS :
- Operations Management- Lead "What We Do" on each shift; at
Raising Cane's "What we do" is serve the Perfect box, Fast,
Friendly, Clean & Have Fun! Promote open communication between all
levels of Crew in the restaurant including: Shift Managers, Shift
Captains, Trainers and Crewmembers; lead the Cane's Love program in
the restaurant which is how -Raising Cane's Respects, Recognizes
and Rewards our Crewmembers; assess areas of opportunity and
recommend solutions or develop plans to address restaurant or
Crewmember issues; align Shift Manager performance and Restaurant
performance with company standards; proactively manage operation of
the restaurant to include planning/forecasting of weekly sales,
labor and COGs; maintains restaurant cleanliness; identifies
maintenance problems and communicates problems to General Manager
and Facilities Department; leads monthly inventory counts and
ensures weekly vendor orders are made and properly received; lead
achievement of all performance metrics
- Business Management- Support the General Manager in managing
food and labor costs to increase Restaurant profitability; lead
restaurant to achieve financial goals set by the Operations
Leadership Team; identify issues that need addressed , develop a
plan to resolve issue and present findings/ suggestions to the
General Manager; lead the monitoring of spending on all costs to
include: contract services, repair and maintenance as well as
supply costs; write successful Crewmember and Shift Manager
schedules that set restaurant up for success and adequate sales
volume trends; support General Manager in writing of the business
plan for the restaurant. Maintains open communication with General
Manager, Operations Advisor and the Restaurant Support Office
Crewmembers
- People Management- Use company approved selective hiring
criteria to maintain a quality Crewmember roster; consults with
General Manager on all hiring decisions; train and develop Shift
Managers and Crewmembers to improve the quality of the restaurant
operation; support the professional development of the Shift
Managers and Crewmembers; draft performance plans for Shift
managers and share information with General Manager; lead follow up
on all performance plans delivered; lead and execute all new
Crewmember and Shift Manager orientations
- Project Support- Understand the purpose, intent, rationale,
mechanics, requirements and desired results of all company driven
programs and initiatives; actively collaborate, organize and
support program implementations at the restaurant level; support
General Manager with execution of the restaurants local marketing
plans
Qualifications:
ADDITIONAL REQUIREMENTS: -The intellectual and physical demands
described below are representative of what must be met by
Crewmembers to successfully perform the essential functions of this
job. -Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions.
- Minimum of High School Diploma or equivalent required, some
College preferred
- Must be 18 years of age or older
- Proficient in a variety of technology systems, especially
Microsoft Office (Word, Excel, Outlook)
- On occasion, may be required to lift and carry, push or pull
heavy objects up to fifty pounds; kneel, bend or stoop, ascend or
descend stairs; reach and grasp objectsQUALIFICATIONS:
- Ability to lead, motivate, and empower the Cane's
Crewmembers
- Ability to align Crewmembers with Raising Cane's culture by
balancing hard work and having fun
- Ability to manage basic tasks; the restaurant's Crewmembers and
fiscal operations
- Takes initiative
- Has excellent verbal and written skills
- Ability to recognize problems and problem solve
- Ability to set goals and convert plans into action
- Knowledge of Labor Laws
- Knowledge and skills in staffing, scheduling, people and cost
management
- New Restaurant opening experience a plus
- 3 years restaurant or retail management preferred
Keywords: Raising Cane's, Newport News , Assistant General Manager, Executive , Yorktown, Virginia
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