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Operations Manager

Company: Hertz
Location: Newport News
Posted on: June 16, 2022

Job Description:

General Responsibilities: The Airport Operations Manager directs the process and activities of frontline employees, including but not limited to CSAs, CXAs, Flex Reps, VSAs, or other non-exempt employees, and may assist -the Senior Operations Manager -in overseeing a brand or department of an airport location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency.The Airport Operations Manager helps to provide overall leadership to -non-exempt employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, safety, service, budgets, and vendor relations. - The Airport Operations Manager may lead a brand or a functions and all brands, depending on the size of the location. - Essential Requirements: The key responsibilities and accountabilities for the Airport Operations Manager are: -

Responsible for daily operations, fleet availability, and revenue generation for his or her assigned functionLeads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processesResolves customer issues, ensuring a positive customer experiencePro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS)Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW)Actively engages in effective communication plans focused on building employee engagement in order to achieve business resultsConducts performance evaluations that are timely and constructive, where applicableManages the airport and assigned locations/geographic areas when the General Manager is not presentParticipates in the recruiting process, as requiredProvides management with various updates and indicators as requestedRemains current on all administrative duties according to company policyEducational Background: -High School Diploma requiredBachelor's Degree preferredProfessional Experience: - 1-3 Years prior experience of customer service or operations, according to specific job dutiesExperience in car rental, hospitality, or tourism a plusResults orientationAbility to direct and motivate teams Ability to work effectively with Senior leadersKnowledge:
Customer service resolution practicesExcellent communication techniquesPeople management and leadership capabilitySales Management/Coaching abilityOperations ManagementSkills:
Highly organizedAbility to solve problems independentlyWorking knowledge of Microsoft office suite. Time Management skillsCustomer service aptitude - Ability to address and resolve customer service issuesExcellent oral and written communication skillsCompetencies:
Personal AccountabilityEffective CommunicationDemonstrates InitiativePassion for Customer Service & Stakeholder SuccessTrust & IntegrityAdaptable and Flexible -: At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. - Qualified applicants with criminal histories will be considered for employment in a manner consistent with applicable federal, state and local law. Hertz is a drug free workplace.EOE, including disability/veteran

Keywords: Hertz, Newport News , Operations Manager, Executive , Newport News, Virginia

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