Operations Manager
Company: Hertz
Location: Newport News
Posted on: June 16, 2022
Job Description:
General Responsibilities: The Airport Operations Manager directs
the process and activities of frontline employees, including but
not limited to CSAs, CXAs, Flex Reps, VSAs, or other non-exempt
employees, and may assist -the Senior Operations Manager -in
overseeing a brand or department of an airport location to ensure
maximum performance through superior operational leadership, strong
communication and maximum efficiency.The Airport Operations Manager
helps to provide overall leadership to -non-exempt employees with
responsibility for overall operating performance, customer
satisfaction, positive employee culture, safety, service, budgets,
and vendor relations. - The Airport Operations Manager may lead a
brand or a functions and all brands, depending on the size of the
location. - Essential Requirements: The key responsibilities and
accountabilities for the Airport Operations Manager are: -
Responsible for daily operations,
fleet availability, and revenue generation for his or her assigned
functionLeads and supports processes to meet and exceed customer
expectations, and ensure alignment of the sales force with those
sales methods and processesResolves customer issues, ensuring a
positive customer experiencePro-actively drive the sales process
that leads to the creation of a dynamic, customer-focused zone
commercial organization focused on selling value-added solutions
(VAS)Constantly champions productivity improvements via employee
involvement and accountability; ensures employees are following the
Standards of Work (SOW)Actively engages in effective communication
plans focused on building employee engagement in order to achieve
business resultsConducts performance evaluations that are timely
and constructive, where applicableManages the airport and assigned
locations/geographic areas when the General Manager is not
presentParticipates in the recruiting process, as requiredProvides
management with various updates and indicators as requestedRemains
current on all administrative duties according to company
policyEducational Background: -High School Diploma
requiredBachelor's Degree preferredProfessional Experience: - 1-3
Years prior experience of customer service or operations, according
to specific job dutiesExperience in car rental, hospitality, or
tourism a plusResults orientationAbility to direct and motivate
teams Ability to work effectively with Senior leadersKnowledge:
Customer service resolution
practicesExcellent communication techniquesPeople management and
leadership capabilitySales Management/Coaching abilityOperations
ManagementSkills:
Highly organizedAbility to solve
problems independentlyWorking knowledge of Microsoft office suite.
Time Management skillsCustomer service aptitude - Ability to
address and resolve customer service issuesExcellent oral and
written communication skillsCompetencies:
Personal AccountabilityEffective
CommunicationDemonstrates InitiativePassion for Customer Service &
Stakeholder SuccessTrust & IntegrityAdaptable and Flexible -: At
Hertz, we champion and celebrate a culture of diversity and
inclusion. We take affirmative steps to promote employment and
advancement opportunities. The endless variety of perspectives,
experiences, skills and talents that our employees invest in their
work every day represent a significant part of our culture - and
our success and reputation as a company. Individuals are encouraged
to apply for positions because of the characteristics that make
them unique. - Qualified applicants with criminal histories will be
considered for employment in a manner consistent with applicable
federal, state and local law. Hertz is a drug free workplace.EOE,
including disability/veteran
Keywords: Hertz, Newport News , Operations Manager, Executive , Newport News, Virginia
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