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General Manager - Hotel

Company: King's Creek Resort
Location: Williamsburg
Posted on: June 18, 2022

Job Description:


This position is to provide significant leadership and management oversight to various operational departments to include Facilities and Grounds, Housekeeping, Front Desk, Security, Concierge and Activities to ensure smooth operations at the Resort level. This position oversees the financial and operational balance to ensure owner/guest satisfaction at the Resort level. The General Manager oversees their assigned resort and associated HOA budget with input from any associated HOA Board and in compliance with the Property Management Division's fiduciary responsibility to the HOA members.


-Directing staff to achieve exceptional internal and external presentation of resort to ensure high standards and working condition of all amenities.
-Primary liaison between on-site Vacation Ownership Sales, Marketing and Operations in order to maintain cooperative and mutually supportive atmosphere.
-Primary liaison between Resort staff, Owners and Guests.
-Interview and hire all Lead/Supervisory/Departmental Management personnel in accordance with Management company hiring guidelines, review and approval process. Review and approve hiring of all staff personnel.
-Set and adjust all rates of pay in accordance with budget.
-Responsible for orientation, training and evaluation programs for employees and managers, as well as directing daily workflow.
-Responsible for all employee disciplinary and termination decisions and procedures in accordance with established Human Resources guidelines.
-Terminations must be reviewed for final approval by Director of Human Resources.
-Provide employees with information and access regarding company HR policies/benefits and employee protected rights. (i.e., FMLA, Worker's Comp, etc.).
-Develop and maintain records of ongoing safety program to ensure the safety and security of all staff, owners and guests.
-Ensure operation of Resort within all legal guidelines including, but not limited to, Employee Relations, Health and Safety, General Use and Contracts.
-Conduct staff and safety meetings on a quarterly basis.
-Develop yearly operating budget for HOA in conjunction with EDO to be submitted for final approval by the Board of Directors, utilizing discretionary power in application of budgeted funds to meet the needs of the resort operation.
-Maintain and update Resort reserve study, work with EDO on reserve projects and planning.
-Participate in quarterly and annual HOA meetings. Responsible for assisting with semiannual HOA newsletter.
-Provide monthly departmental Operational Summary reporting to EDO.
-Interface with city government and civic groups to ensure proper community relations.
-Negotiate all vendor contracts.
-Work with SDC Designate to develop marketing and sales efforts to rent/utilize unsold/unused unit nights.
-Work closely with Collections and Owner Services departments in order to minimize HOA delinquency.
-Take lead in coordinating Emergency preparation and recovery (Natural Disasters). Effectively utilizing Spinnaker Disaster plan.
-Respond to all guests concerns, complaints and suggestions.
-Review, monitor and respond to both Internal and Exchange affiliate program guest comment card feedback and address appropriately with department managers/supervisors.
-Provide and support recognition for outstanding contributions by resort team members.
-Inspect villas and grounds regularly to ensure high standards.
-Develop and maintain an ongoing preventative maintenance program and villa inspection program.
-Ensure high standards by maintaining direct involvement with the daily operating procedures of all departments to ensure Owner and Guest satisfaction.

Keywords: King's Creek Resort, Newport News , General Manager - Hotel, Executive , Williamsburg, Virginia

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