Account Manager
Company: WorldStrides
Location: Williamsburg
Posted on: March 10, 2023
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Job Description:
Why WorldStrides
Education and personal growth are the heart of WorldStrides'
mission - and they have been since the beginning. WorldStrides was
founded in 1967 by a middle school social studies teacher from
Chicago who discovered the incredible power of education outside
the classroom while traveling to Washington, D.C. with his
students. The company has since grown to become a leader in
experiential learning for students of all ages throughout their
lifetime learning journey.
About the Role
Account managers are the primary point of contact for our
university partners focused on delivering outstanding customer
service. Account managers will develop programs for existing
customers which includes itinerary building, negotiation, pricing,
proposal creation, and program confirmation. Once a program is
confirmed, account managers handle student and university inquiries
about their upcoming travel. They partner with internal departments
such as air, visas, sales and global experiences to create a smooth
program delivery meeting or exceeding university expectations.
Job Responsibilities
Develop an effective rapport with university and organization
partners to gain a better understanding of their program needs and
strengthen the overall relationship.
Position yourself as athought leader for university clients coming
toWorldStridesfor recommendations andsuggestions
Meet and exceed annual retention goals and targets to maximize
revenue growth on assigned accounts.
Consistently manage deadlines and work tasks to ensure key targets
are met (registration, ticketing, payment, etc)
Communicate both internally across teams and externally with
clients and partners.
Create educational travel itineraries across the globe.
Utilize and maintain WorldStrides' CRM database system, effectively
managing the sales and program management process.
Track, understand and manage the financial aspects of program
management.
Our Values & Culture
Act as one team with integrity, respect, transparency and
inclusion
Do the right thing to deliver exceptional results to every
customer.
Build education and learning into everything we do.
Care for our people and communities
Mission-driven: focus and passion on "transforming lives" through
study abroad.
Self-Motivated: When you have a goal, you own it. Ability to remain
focused for months at a time in order to persistently pursue new
business.
Industrious & Hard Working: You're willing to both make decisions
and collaborate in the pursuit of getting things done. You don't
stop until the problem is resolved, especially if the problem is
challenging and forces you to grow.
Optimistic & Creative: This is less about having all of the answers
and more about how you approach problems that come up.
Home Office - US; Austin, Texas
Who You Are
2+ years' experience in customer service
Desire to work in a fast-paced, challenging environment
A highly self-driven sense of motivation and perseverance
Hunger to grow and openness to learning
Proactive and team oriented
Naturally curious
Problem solver with attention to detail
Logistically minded
Positive and forward-thinking attitude with a strong work ethic
Ability to operate with constantly evolving processes
Strong phone and interpersonal skills
Excellent written and communication skills
Highly organized with strong time management and follow up
Project management experience is a plus
Flexible as needed with work hours to accommodate international
time differences and seasonal shifts
Ability to travel domestically and internationally (current
passport or ability to obtain one)
Study abroad or international travel experience a plus
BA/BS degree preferred
Eligible
Keywords: WorldStrides, Newport News , Account Manager, Executive , Williamsburg, Virginia
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