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Account Manager

Company: WorldStrides
Location: Williamsburg
Posted on: March 10, 2023

Job Description:

Why WorldStrides
Education and personal growth are the heart of WorldStrides' mission - and they have been since the beginning. WorldStrides was founded in 1967 by a middle school social studies teacher from Chicago who discovered the incredible power of education outside the classroom while traveling to Washington, D.C. with his students. The company has since grown to become a leader in experiential learning for students of all ages throughout their lifetime learning journey.

About the Role
Account managers are the primary point of contact for our university partners focused on delivering outstanding customer service. Account managers will develop programs for existing customers which includes itinerary building, negotiation, pricing, proposal creation, and program confirmation. Once a program is confirmed, account managers handle student and university inquiries about their upcoming travel. They partner with internal departments such as air, visas, sales and global experiences to create a smooth program delivery meeting or exceeding university expectations.

Job Responsibilities

Develop an effective rapport with university and organization partners to gain a better understanding of their program needs and strengthen the overall relationship.

Position yourself as athought leader for university clients coming toWorldStridesfor recommendations andsuggestions
Meet and exceed annual retention goals and targets to maximize revenue growth on assigned accounts.
Consistently manage deadlines and work tasks to ensure key targets are met (registration, ticketing, payment, etc)
Communicate both internally across teams and externally with clients and partners.
Create educational travel itineraries across the globe.

Utilize and maintain WorldStrides' CRM database system, effectively managing the sales and program management process.
Track, understand and manage the financial aspects of program management.

Our Values & Culture

Act as one team with integrity, respect, transparency and inclusion
Do the right thing to deliver exceptional results to every customer.
Build education and learning into everything we do.
Care for our people and communities
Mission-driven: focus and passion on "transforming lives" through study abroad.

Self-Motivated: When you have a goal, you own it. Ability to remain focused for months at a time in order to persistently pursue new business.
Industrious & Hard Working: You're willing to both make decisions and collaborate in the pursuit of getting things done. You don't stop until the problem is resolved, especially if the problem is challenging and forces you to grow.
Optimistic & Creative: This is less about having all of the answers and more about how you approach problems that come up.

Home Office - US; Austin, Texas
Who You Are

2+ years' experience in customer service

Desire to work in a fast-paced, challenging environment
A highly self-driven sense of motivation and perseverance
Hunger to grow and openness to learning
Proactive and team oriented
Naturally curious

Problem solver with attention to detail
Logistically minded
Positive and forward-thinking attitude with a strong work ethic
Ability to operate with constantly evolving processes
Strong phone and interpersonal skills

Excellent written and communication skills
Highly organized with strong time management and follow up
Project management experience is a plus
Flexible as needed with work hours to accommodate international time differences and seasonal shifts
Ability to travel domestically and internationally (current passport or ability to obtain one)

Study abroad or international travel experience a plus
BA/BS degree preferred


Keywords: WorldStrides, Newport News , Account Manager, Executive , Williamsburg, Virginia

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