General Manager
Company: Sonic
Location: Newport News
Posted on: March 11, 2023
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Job Description:
POSITION:GENERAL MANAGER
IMMEDIATE SUPERVISOR:SUPERVISING PARTNER/MARKET SUPERVISOR
STATUS:SALARIED, EXEMPT
GENERAL PURPOSE OF POSITION: Manages and is responsible for
operations, training and development of all employees within a
Sonic Drive-In. Leads the drive-in employees in order to provide
quality food in a clean, safe and efficient manner so that guests
will have an enjoyable experience at the Sonic Drive-In.
ESSENTIAL JOB DUTIES:
2.Directs and assigns drive-in employees and management to perform
all duties in the Basic Stations (Fountain & Frozen, Dresser, Front
Swamp, Back Swamp, Grill, Switchboard, Expeditor, Food Prep,
Carhop, Skating Carhop and if applicable Drive-Thru) as needed and
depending on store volume, during a shift to ensure the preparation
(portion control), temperature, packaging, appearance,
presentation, taste and service of all menu items meet operational
standards.
3.Adheres to and monitors employee compliance of the drive-in
employee handbook, policies and practices. Takes appropriate action
to address employee issues and policy violations and immediately
reports all employee issues, complaints and policy violations to
his/her immediate supervisor.
4.Performs opening and/or closing duties to standard.
5.Monitors and makes appropriate adjustments to staffing levels
during assigned shift.
6.Prepares employee work schedules in a timely manner to ensure
continuous ability to properly serve guests in accordance with
Sonic Drive-In policy and applicable law.
7.Monitors and maintains inventory levels to ensure product
availability and portion control. Places orders for food, paper and
other supplies within cost control procedures.
8.Monitors performance of vendors.
9.Completes and maintains all drive-in employment-related records
and payroll records.
10.Reinforces the importance of placing guests' needs first to
drive-in employees on a consistent basis.
11.Immediately resolves guest requests and complaints in a
respectful manner.
12.Recruits, interviews and hires crew and management team members
to achieve proper staffing levels.
13.Determines compensation levels of drive-in employees within
company guidelines.
14.Prepares all necessary operational reports. Develops appropriate
action plans to resolve unfavorable financial and/or sales
trends.
15.Develops and implements a marketing plan.
ADDITIONAL DUTIES:
If necessary, performs all duties in the Basic Stations (Fountain &
Frozen, Dresser, Front Swamp, Back Swamp, Grill, Switchboard,
Expeditor, Food Prep, and if applicable Drive-Thru) depending on
store volume and business need to ensure the preparation (portion
control), temperature, packaging, appearance, presentation, taste
and service of all menu items meet operational standards.
Complies with all federal, state and local wage and hour laws and
labor and employment laws.
Wears required uniform and appropriate personal protective
equipment as outlined in the Sonic Drive-in operations manual.
Performs frequent washing and sanitizing of: food areas, food
preparation tools, and hands.
Performs other job-related duties as assigned or required.
QUALIFICATIONS AND JOB REQUIREMENTS:
High school diploma or equivalent required. Advanced studies in
business, restaurant management, or related fields are
preferred
Minimum of three (3) years of restaurant management experience (QSR
preferred), experience running shifts without supervision
Knowledge of federal, state and local regulations and laws relating
to employment and labor practices, Equal Employment Opportunity and
wage and hour compliance
Knowledge of recruiting, interviewing and selection practices
Knowledge of federal, state and local health and sanitation laws
and regulations
Leadership and supervisory practices and skills
Effective verbal and written communication skills
Basic accounting skills
Time management skills
Organizational skills
Problem solving, decision-making and conflict-resolution skills
Basic computer skills
Ability to work at least 50 hours per workweek.
Ability to follow directions
Ability to work irregular hours, nights, weekends and holidays
Ability to multi-task and prioritize
Ability to use restaurant planning tools
Works with autonomy
Complies with all Sonic Drive-In Policies and Procedures, and all
health and sanitation laws and regulations
Successfully completes and follows requirements of all STAR
certification and other Sonic Drive-in training programs
Continuous standing, bending, stooping, lifting, stretching and
frequent over-head lifting will be required when staging, preparing
or packaging menu items and/or cleaning
ENVIRONMENT: Frequent exposure to heat and hot liquid shortening
while cooking. Frequent exposure to freezer when stocking food
items. Occasional exposure to extreme temperatures based on
variable weather conditions.
SONIC MISSION STATEMENT: To become America's most-loved restaurant
brand.
SONIC CORE VALUES
At Sonic, we value:
Respect for everyone touched by the Sonic brand.
Entrepreneurial spirit and the power of the individual.
Importance of relationships as a way of life.
Doing different, special and better things to surprise and delight
everyone touched by the Sonic brand.
Keywords: Sonic, Newport News , General Manager, Executive , Newport News, Virginia
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