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Product Support Engineering Senior Manager

Company: VirtualVocations
Location: Newport News
Posted on: September 15, 2023

Job Description:

A company is looking for a Product Support Engineering Senior Manager for a remote position in the US.
Key Responsibilities:

Manage and lead a team of technical experts to handle complex technical issues related to the company's products
Collaborate with cross-functional teams to resolve customer issues and identify potential pain points
Optimize support processes and workflows to improve efficiency and reduce ticket volume

Required Qualifications:

7-10 years of relevant experience in a technology company
5+ years of leadership experience in Technical Support and/or Engineering
Experience managing a team of 10+ engineers across time zones/geographies
Ability to analyze complex technical issues and provide effective solutions within established timelines
Experience working collaboratively with other teams to advocate for customer needs and provide feedback for product improvement

Keywords: VirtualVocations, Newport News , Product Support Engineering Senior Manager, Executive , Newport News, Virginia

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