Executive Meeting Manager

Company: Kingsmill Resort
Location: Williamsburg
Posted on: September 15, 2023

Job Description:

Overview: This position is an inside sales and planning manager responsible for qualifying, booking and planning the needs of small overnight groups, day meetings and catering business to meet group and catering sales goals. The nature of this business is often times a short-term booking requiring immediate response and planning. Incumbent spends approximately 25-50% of the time qualifying sales leads with balance of time planning and coordinating needs of small groups. Reports to the Director of Group Sales.

Responsibilities:

• Executes meeting operations from initial inquiry through departure, ensuring a seamless experience for the customers of the Company
• Presents the property to potential clients in a positive and professional manner
• Works closely with VP Sales & Marketing and Director to identify and book potential business
• Performs administrative duties relating to booking and planning customer functions such as banquets, day meetings and group overnight programs (15-20) rooms per night
• Plans details of each group's activity/program: audiovisual, food and beverage, room block management, upselling recreational and tour activities, amenities for conferees, upselling theme parties/off-site events, transportation requirements/arrangements, etc.
• Distributes written material to customer and internal staff (proposals, resumes, meeting planner kits, etc.)
• Stays available while groups are on-site for assistance and event management
• Follows-up on conference details (group re-cap, assessments, billing, re-booking etc.)
• Performs other duties and events as assigned Qualifications:
  • Must be detail oriented and organized
  • Must have professional appearance, demeanor and attitude, able to interact with top executive-level groups and their planners and PICs
  • Ability to qualify business, negotiate contract details and close the sale
  • Ability to establish and maintain good working relationships with operations and departments in the resort
  • Ability to resolve problems and challenging guest requests on the spot
  • Ability to plan multiple groups and perform multiple tasks
  • Ability to lift, push, pull a minimum of 25 lbs., stand, walk, sit, stoop, kneel reach or perform repetitive foot and hand action for at least 8 hours to perform the duties of the job
  • College degree with experience working in a luxury hotel and planning weddings, preferred
  • Experience using software such as: Delphi, Meeting Matrix, Opera PMS, preferred
  • High school diploma and 2 + years of catering sales experience and one year conference planning, hospitality supervisory or sales experience in the hospitality industry required (or equivalent experience in a corporate setting), required
  • Ability to be flexible with hours and work days, nights, weekends, holidays

Keywords: Kingsmill Resort, Newport News , Executive Meeting Manager, Executive , Williamsburg, Virginia