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Enterprise Senior Customer Success Manager

Company: VirtualVocations
Location: Newport News
Posted on: September 16, 2023

Job Description:

A company is looking for a Senior Customer Success Manager, Enterprise.
Key Responsibilities:

Design success for a portfolio of enterprise and strategic customers throughout their lifecycle
Lead strategic conversations with customers to align our platform as a solution to their business challenges and goals
Manage the gross and net retention of your portfolio; including forecasting and collaborating with regional account teams

Required Qualifications:

Bachelor's degree
5+ years of experience supporting B2B customers in a SaaS organization as a customer success manager or similar role
Knowledge of Third Party Risk Management programs and cybersecurity domain experience
Experience working with C-level Executives
Proven success in new customer kickoffs, renewals, and expanding annual recurring revenue (ARR)

Keywords: VirtualVocations, Newport News , Enterprise Senior Customer Success Manager, Executive , Newport News, Virginia

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