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Case Management Specialist

Company: VirtualVocations
Location: Newport News
Posted on: September 16, 2023

Job Description:

A company is looking for a Case Management Specialist.
Key Responsibilities:

Handle escalated issues and claim disputes from warranty holders and clients
Provide outstanding customer service and consistent adherence to company policies and procedures
Focus on customer/client callbacks and follow-ups until claim resolution is achieved


High School diploma or equivalent
Minimum two (2) years of experience in a high-volume customer service environment
Ability to multi-task and work independently
Strong analytical skills and ability to provide amicable resolution to customers and clients
Excellent time management skills and ability to work effectively with other teams and departments

Keywords: VirtualVocations, Newport News , Case Management Specialist, Executive , Newport News, Virginia

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