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OrderAI Customer Support Director

Company: VirtualVocations
Location: Newport News
Posted on: September 16, 2023

Job Description:

A company is looking for an OrderAI Customer Support Director.
Key Responsibilities:

Develop and refine processes and procedures for efficient and effective service delivery of OrderAI support
Oversee a team of international contractors, including people, process, and tools
Identify areas of improvement for future company scalability and manage the implementation process

Required Qualifications:

Minimum of 5+ years in a management role within a similar environment, including leading contracted employees at scale
Extensive knowledge of customer service procedures and principles
5+ years deep expertise in contact center analysis and best practices
Knowledge in working with CRM and SaaS software applications
Passion and track record of solving complex business problems

Keywords: VirtualVocations, Newport News , OrderAI Customer Support Director, Executive , Newport News, Virginia

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