Housekeeping Manager
Company: Holiday Inn and Suites Gateway
Location: Williamsburg
Posted on: April 18, 2024
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Job Description:
Housekeeping Manager
Job Summary: To supervise the cleanliness and appearance of all
guest rooms and public areas, in addition to overseeing the
personnel in that department. Ensure that all personnel are
performing their job duties up to the standards of HMP Properties.
Responsible for all housekeeping problems, supplies, linen,
equipment, relaying work orders to the Maintenance staff and any
other duties as assigned or required.
Overview of Duties and Responsibilities
1. Create the assignments for the housekeepers and create the plan
for the day for all staff in that department.2. Supervise, monitor
and follow up on duties of Room Inspectors, Room Attendants,
Houseman, Laundry, and Night Houseman engaged in all types of the
hotel cleaning operation while maintaining the company productivity
standards.3. Interview hire with the General Manager, train,
schedule, and assign duties to all department personnel. Check the
quality of work performed and make appropriate corrections and
changes as necessary.4. Handle guest complaints concerning
housekeeping service or refer problem to Management if necessary.5.
Keep an inventory of departments uniforms and supplies, make
requisitions when you need to replenish6. Supervise the testing of
any new products or chemicals for the Housekeeping department.7.
Communicate with the Maintenance department of any needed
repairs.8. Ensure that either you or the combination of you and a
Room Inspector inspect all guest rooms in the hotel each day to
ensure cleanliness standards are being met.9. Help guests and
employees in any way when called upon and perform it in a pleasant
manner showing a willingness to help.10. List, Itemize, store lost
and found items whiling maintaining the company approved Lost and
Found log.11. Either you or a Room Inspector, or a combination of
the two, check all vacant rooms for condition and possible
occupancy, report any discrepancies to Management. This is required
to be done everyday.12. Supervise the condition of all storage
areas, making sure they are kept in a clean, orderly fashion.
Ensuring they are stocked with the necessary items.13. Report and
deliver valuable items found to Management as early as possible
after finding them.14. Adheres to all work rules, procedures and
policies established by the company, including but not limited to
those contained in the employee handbook15. Coach and counsels
employees to encourage positive behaviors and correct negative
behaviors.16. Conduct and document a monthly departmental meeting
to review any new procedures and solicits input from all
employees17. Analyze and resolve work problems or assist employees
to solve work-related problems.18. Initiate or suggest plans to
motivate employees to achieve work-related goals.19. After service
training, ensure staff continues to learn the importance of
excellent service.20. Perform monthly inventories21. Ensure all
procedures and standards are being carried out.22. Wear proper
uniform and nametag at all times.23. Practices all safety
standards24. Completes all required administrative paperwork25. Any
other directive given by supervisor26. Can lift up to 75 lbs.
Housekeeping ManagerPosition Directly Supervises:
1. Room Inspectors2. Room Attendants3. Houseman4. Night Houseman5.
Laundry Attendant
Responsible for:
All linens, blankets, room supplies, equipment, vacuums, washing
machines, dryers, etc.
Requirements:
Must have an extensive knowledge of hotel housekeeping and cleaning
techniques. Must be detailed in room inspections. Must be teamwork
oriented and able to maintain a staff.
EDUCATION and/or EXPERIENCE: High school diploma at a minimum
required and 3 or more years of hotel operations experienced
preferred.
LANGUAGE SKILLS: Must have developed language skills to the point
to be able to:
--- Read and interpret documents in English such as routine
correspondence, newspapers, periodicals, journals, and manuals.---
Write routine reports, correspondence, business letters, summaries,
and reports in English using prescribed format, and conforming to
all rules of punctuation, grammar, diction, and style.--- Ability
to speak effectively in English to customers and employees.
REASONING ABILITY: Must have developed reasoning abilities to the
point to be able to:
--- Apply common sense understanding to carry out instructions
furnished in written, oral, or diagram form.--- Ability to add,
subtract, multiply and divide numbers; and ability to calculate
figures and amounts such as discounts and percentages.--- Read and
interpret business records and statistical reports.
COMPUTER SKILLS: Must have sufficient computer skills that will
allow the individual to be able to use, in a proficient manner,
certain Company-issued software programs implemented at the hotel,
including but not limited to Microsoft Word, Microsoft Excel,
Office 365, Microsoft Outlook, Company-issued internet browser
programs, and Company-issued electronic mail programs. [NOTE:
Company-issued software programs may change from time to time; the
individual is required to learn the new programs and upgrades as
soon as practicable after such items are provided to the
hotel.]
PHYSICAL DEMANDS: The physical demands described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job. While
performing the duties of this job, the employee is regularly
required to stand; walk; use hands to finger, handle, or feel;
reach with hands and arms; stoop, kneel, crouch, or crawl; and talk
or hear. The employee must regularly lift and/or move up to 10
pounds and occasionally lift and/or move up to 25 pounds. The
employee must be able to see differences in widths and lengths of
lines such as those on graphs. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.
ENVIRONMENTAL CONDITIONS: Inside: Protection from weather
conditions but not necessarily from temperature changes. A job is
considered "inside" if the worker spends approximately 75 percent
or more of the time inside.
WORK ENVIRONMENT: The work environment characteristics described
here are representative of those an employee encounters while
performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.
--- Must be able to work effectively in a stressful environment,
communicate well with others, effectively deal with guests, and
accept constructive criticism from supervisors.--- Must be able to
change activity frequently and cope with interruptions.
IMPORTANT NOTE: Essential functions of this job are described under
the headings above. The job requirements and features are subject
to change from time to time due to the then-current needs and
requirements of the Company and/or the hotel.JB.0.00.LN
Keywords: Holiday Inn and Suites Gateway, Newport News , Housekeeping Manager, Executive , Williamsburg, Virginia
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