Assistant General Manager
Company: Holiday Inn and Suites Gateway
Location: Williamsburg
Posted on: April 18, 2024
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Job Description:
Job Summary:
The Assistant General manager is responsible for all aspects of
operations at the hotel and provides support to the General
Manager.-- Directs and coordinates hotels activities to obtain
optimum efficiency and economy of operations and maximize full
potential with a balanced focus on hotels mission, guests,
employees, and owners' satisfaction.
Duties and Responsibilities
General
--- Assist the General Manager in his day-to-day operations.
--- Assigns duties to HOD's and observers' performance to ensure
adherence to hotel policies and established operating
procedures.
--- Provides training to staff and HOD's.
--- Acts as the hotels public relations director and promotes the
property within the hotel industry, local community, and trade
associations.
--- Monitor the Guest feedback on Trip advisor, OTA's etc. and
Property Management System - Medallia, Salt and Guest Service
Feedback.
--- Receives and resolves or assists the General manager in
resolving guest complaints and service recovery process.
--- Selects or assist in the selection of hotel staff and completes
all new hire paper works.
--- Review employee performance and conducts personnel actions such
as disciplinary actions and terminations.
--- Maintains accurate records including cash flows sheet, guest
floor limit, AR Aging reports, Direct billing etc.
--- Assisting General Manager during Morning meetings or conducts
the morning HOD meetings in the absence of General Manager.
"Morning Huddles"
--- Adheres to all franchise and company procedures and regulations
as well as standard operating procedures.
--- Ensure full compliance to hotel operating controls, SOP's,
policies, procedures, and service standards.
--- Ensures the objectives and goals of Marriott and property
owners work together to achieve brand positioning and success.
--- Builds owner loyalty through proactive communication, setting
and managing expectations and delivering solid business
results.
--- Assist GM in key property issues including capital projects,
customer service and refurbishment.
Assistant General Manager
--- Assist General Manager in wage scale surveys and ensures
employee wages are followed by the company and industry salary
guidelines.
--- Performs daily, weekly, and monthly property inspections.
--- Ensures property, grounds, physical plant, and work areas
maintained to standard.
--- Builds strong working relationships and communications with
hotel staff, HOD's and other departments to ensure maximum
operating effectiveness and fulfilment of special event need.
--- Cover shifts is all departments as scheduled by the General
Manager.
--- Monitor maintenance progress and FF&E (Furniture,
Furnishings, and Equipment) conditions and provide status report to
GM.
--- Audits on par stock on all areas to make sure that all required
hotel supplies are ordered and stocked in advance of need.
--- Performs sudden audits on rooms and other operating areas.
--- Provide effective leadership to hotel team members.
--- Ensure hotel staff is provided with uniforms and name tags and
upholds property grooming standards.
--- Ensures effective, timely and accurate communications flow with
regards to hotel policies and procedures.
--- Assist the GM in in all aspects of business planning.
--- Must be available 24/7 in case to respond to any guest or
employee emergencies.
--- Respond to audits to ensure continual improvement is
achieved.
--- All other duties as assigned by the General Manager or
Management
PREREQUISITES:
Strong management skills, ability to appropriately assign or
delegate work and authority to others in the accomplishment of
goals. And provide coaching, advice and assistance as required.
Available to work when needed, including weekends, holidays, and
nights.
EDUCATION:
A university degree or diploma in hotel management or a related
field with experience in opening, managing, or re-positioning a
hotel with clear track record. Experience in financial accounting,
personnel supervision and problem resolutions is a added advantage.
Excellent computer system skills.
EXPERIENCE:
At least 5 to 10 years' experience in the hospitality industry,
with significant luxury and international experience. And at least
3 to 4 years of experience as a Assistant General Manager or
Executive assistant manager.
LANGUAGE SKILLS:
Must have developed language skills to the point to be able to:
--- Read and interpret documents in English such as routine
correspondence, newspapers, periodicals, journals, and manuals.
--- Write routine reports, correspondence, business letters,
summaries, and reports in English using prescribed format, and
conforming to all rules of punctuation, grammar, diction, and
style.
--- Ability to speak effectively in English to customers and
employees.
REASONING ABILITY:
Must have developed reasoning abilities to the point to be able
to:
--- Apply common sense understanding to carry out instructions
furnished in written, oral, or diagram form.
--- Ability to add, subtract, multiply, and divide numbers; and
ability to calculate figures and amounts such as discounts and
percentages.
--- Read and interpret business records and statistical
reports.
COMPUTER SKILLS:
Must have sufficient computer skills that will allow the individual
to be able to use, in a proficient manner, certain Company-issued
software programs implemented at the hotel, including but not
limited to Microsoft Word, Microsoft Excel, Office 365, Microsoft
Outlook, Company-issued internet browser programs, and
Company-issued electronic mail programs. [NOTE: Company-issued
software programs may change from time to time; the individual is
required to learn the new programs and upgrades as soon as
practicable after such items are provided to the hotel.]
PHYSICAL DEMANDS: The physical demands described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job. While
performing the duties of this job, the employee is regularly
required to stand; walk; use hands to finger, handle, or feel;
reach with hands and arms; stoop, kneel, crouch, or crawl; and talk
or hear. The employee must regularly lift and/or move up to 10
pounds and occasionally lift and/or move up to 25 pounds. The
employee must be able to see differences in widths and lengths of
lines such as those on graphs. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.
ENVIRONMENTAL CONDITIONS: Inside: Protection from weather
conditions but not necessarily from temperature changes. A job is
considered "inside" if the worker spends approximately 75 percent
or more of the time inside.
WORK ENVIRONMENT: The work environment characteristics described
here are representative of those an employee encounters while
performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.
--- Must be able to work effectively in a stressful environment,
communicate well with others, effectively deal with guests, and
accept constructive criticism from supervisors.
--- Must be able to change activity frequently and cope with
interruptions.
IMPORTANT NOTE: Essential functions of this job are described under
the headings above. The job requirements and features are subject
to change from time to time due to the then-current needs and
requirements of the Company and/or the hotel.JB.0.00.LN
Assistant Manager
Keywords: Holiday Inn and Suites Gateway, Newport News , Assistant General Manager, Executive , Williamsburg, Virginia
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