Pet Care Manager

Company: Holiday Barn
Location: Glen Allen
Posted on: May 7, 2025

Job Description:

Ready to lead the pack? Earn up to $65,000/year plus tips and bonuses! Enjoy great benefits, including health insurance, paid time off, and "bring your pet to work" days. With training, advancement opportunities, and a supportive, compassionate work culture, Holiday Barn is dedicated to helping you grow while making a positive impact on the Humane community.

Holiday Barn Pet Resorts is seeking a Pet Care Manager to join their team in Glen Allen, VA .

If you have at least 2 years of experience in the animal care field along with management experience, Holiday Barn wants to hear from you!

Why you should join the Holiday Barn Pack:

• Great pay and benefits: Earn up to $65,000 based upon your experience plus tips, commission, and incentive pay! Benefits include company sponsored medical, vision, and dental insurance, paid life and long-term disability insurance, paid time off, and bring your pet to work days!
• Advancement and training opportunities: Holiday Barn is committed to the advancement of their employees with plenty of opportunities for advancement. Extensive training will be provided upon hire as well as education opportunities, including seminars and programs related to grooming and pet care.
• Workplace independence and support: Enjoy professional autonomy and creativity in your role as you help develop monthly promotions, seasonal packages, services, and actively work towards business growth. All necessary tools and equipment will also be provided by the company.
• Compassionate and joyful work environment: Holiday Barn truly cares about their employees and has been committed to a positive work culture since they were founded in 1972. They are also deeply involved in the Humane Community with partners such as the SPCA, Richmond Animal League, FETCH a Cure, and Compassionate Animal Project. Duties and Responsibilities:
  • The Pet Care and Boarding Manager reports directly to the Facility Manager and works collaboratively with the Holiday Barn leadership pack
  • Accountability for pet welfare
  • Oversee the selection, supervision, training, and development of Pet Care pack to maximize our level of service to guests, ensuring all Holiday Barn pet care SOPs are properly executed
  • Must be able to encourage and foster teamwork, provide timely feedback, and identify areas for improvement, coach, and/or terminate when necessary
  • Act as a "Pack" leader and communicate effectively with all teams
  • Manage pet care and boarding pack by creating schedules, communicating staffing needs, and managing labor costs
  • Monitor and respond to the needs of pet guests to ensure their safety, security, and health
  • Develop and implement ideas to improve pet care and boarding operations
  • Manage staff needs among other teams as business trends require, such as grooming, customer experience, or dog day care
  • Support other teams as needed in absence of their manager and/or supervisor
  • Provide clear, realistic expectations and constructive feedback to staff regarding work performance
  • Must be able to conduct department meetings and deliver scheduled performance evaluations and reviews
  • Handle customer concerns and opportunities in a professional manner
  • Understand all facility operations to keep the resort running efficiently and safely for our pets, customers, and employees
  • Ensure safety of all employees by conducting safety training, enforcing safe-handling rules, and complying with all safety-related policies
  • Responsibilities include heavy lifting, handling energetic pets, repetitive arm motions, long periods of standing, body-bumping, loud noises, health conscientious cleaning, and LOTS of cat and dog interactions!
  • We are a resort, which means we're busiest on weekends and holidays
    
    About the Company:
    
    Holiday Barn has a rich history which began with Emerson and Kathy Hughes' love for dogs and cats. Emerson, a Henrico County music teacher, and his family opened Holiday Barn Pet Resorts in Glen Allen, VA in 1972. A few years later, they opened a second Richmond, VA location near Midlothian.
    
    Today their son, Michael, is head of the pack. Holiday Barn celebrates the individual strengths of our Pack members. What allows so many individuals to work effectively as a team is our common embodiment of the Holiday Barn values. These values are our principles, the standards of conduct that define who we are and guide what we do.
    
    All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran, or any other characteristic protected by applicable law.
    
    Alert me to jobs like this

Keywords: Holiday Barn, Newport News , Pet Care Manager, Executive , Glen Allen, Virginia