Universal Care Partner - CNA - PT
Location: Newport News
Posted on: January 14, 2020
The Universal Care Partner CNA works under the general supervision
of the ADHC Manager and/or Home Care Manager. The position performs
tasks both in the PACE Day Center and in the PACE Participant's
home which support the social, physical and cognitive functioning
of seniors with impairments. The Universal Care Partner
demonstrates the knowledge and skills necessary to provide an/or
assist with appropriate care to include: personal care (feeding,
grooming, bathing, toileting), home services to include laundry,
memory stimulation activities (social, recreational), motor
activities, escorting to medical appointments, shopping, assisting
with transportation of participants to and from the facility
utilizing the facility transportation vans and other activities as
directed by the Participant's plan of care (POC). Assists with any
identified needs of the Participant during their onsite stay at the
PACE facility and in their home that will enable the Participant to
perform at the greatest level of independence possible.
Essential Functions and Work Responsibilities
Functional Category: Client/Participant Care
Estimated Percent of time Spent - 100%
Able to communicate effectively in a positive tone and manner in
Arrives at work on time and ready to contribute. Fulfills
commitments. Accepts responsibility and works independently to meet
Greets and assists participants and their family / caregivers upon
arrival to and departure from the facility in a welcoming and
Performs nursing care duties as directed by participant's plan of
care and/or as directed by the Home Care, Clinic Nurse Managers or
by the assigned RN and/or PT to include taking vital signs (blood
pressure, weights, temperature and blood sugar at scheduled times)
and accurately completing all documentation of results. Also
provides assistance with the following: application of lotion,
measures intake and output as ordered, obtains stool specimen,
empties/changes Foley catheter drainage bag, and applies TED
stockings. Compassionately engages participants in activities,
conversations, recreational activities, and motor activities in
both the facility and home environments to include restorative
therapies and activities. Accepts guidance and instruction from
members of the PACE Clinical teams and/or management involving
Ensures availability of resources (equipment, instruments, and
supplies) necessary to ensure positive patient outcomes. Assists
with cleaning and maintaining order of assigned patient care areas
to include showers, bathrooms, kitchen and activities area so that
the facility and / or home environment is clean, safe and
supportive for the Participants. Responsible for linen changes in
the facility as needed as well as in the homes.
Completes assigned personal care tasks according to Participant's
plan of care and/or schedule to include shower/bathing; grooming,
toileting and feeding in a thorough manner with the utmost
attention to quality and safety of care provided and that maintains
the confidentiality of patient/customer information as required by
InnovAge PACE policy and HIPAA regulations.
Patient electronic medical record, management observation, patient
Exhibits efficiency, competency, and professionalism that promotes
a positive work environment.
Provides a reassuring and seamless experience for
customers/patients utilizing PACE InnovAge.
Demonstrates commitment to Safety and Quality. Prevents or reduces
the risk of harm and adverse outcomes to our patients, customers,
and team members by assuring compliance with InnovAge safety and
quality best practices.
Demonstrates an understanding of the services offered by InnovAge
and actively promotes these services in daily interaction with
patients, residents, and customers.
Demonstrates personal accountability of resources by effective time
management, reducing expenses (costs), and flexibility in an effort
to increase service access to our customers.
Must be able to exhibit competency before performing personal care
/ aide services; before rendering services to Participants at home,
the Universal Care Partner (UCP) must be checked off on a skills
check list by a Registered Nurse. UCP will not be able to render
any service which he/she has not successfully demonstrated
competence and will not be able to render any care if more than one
of the core skills are not demonstrated at the appropriate skill
level. Must meet the standards set at 42 CFR 484.36
Additional work functions and duties may be assigned
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. Requirements listed
below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
High School Diploma or GED
Licensure, Certification, Registration or Designation
Current and valid state issued Certified Nursing Assistant (CNA)
license is required
Current CPR certification or the ability to obtain CPR
Require personal transportation, current state issued driver's
license, good driving record and auto insurance as required by
Work Experience and Qualifications
A minimum of one year experience working the frail or elderly is
Other Knowledge Skills and Abilities Required
Must be computer proficient and possess experience with Microsoft
Word, Excel, and Outlook.
Must be able to quickly learn specific software and new
Ability to apply concepts such as fractions, percentages, ratios,
and proportions to practical situations.
Able to analyze data and statistics and draw reasonable conclusions
and compile accurate reports.
Ability to read, analyze and interpret regulations and other
Strong interpersonal skills and ability to effectively and
tactfully present information to, and communicate with, co-workers,
employees, and others.
Possess exceptional English written and verbal communication
skills, including accurate grammar and business correspondence
Ability to read and write memos, reports, and correspondence that
conform to prescribed style and format.
Ability to define problems, collects data, establish facts, and
draw valid conclusions.
Other Skills and Abilities:
Able to establish and maintain cooperative and positive working
Organized, detail-oriented, diplomatic, proactive, self-motivated,
dependable, and driven by excellence.
Even-tempered and able to balance multiple tasks in accordance with
changing deadlines and priorities in a fast-paced environment.
Ability to work sensitively and effectively with individuals of
diverse ethnic and cultural backgrounds.
InnovAge Service Standards Requirements
Safety- Maintains a safe work place. Reports all unsafe work
conditions to supervisor and/or Safety & Loss Control Manager and
works in conjunction with supervisor, Safety & Loss Control
Manager, and staff to correct unsafe work conditions. Follows and
enforces all safety policies.
Commitment - Commits to his/her job and to the success of the
company. Continuously puts forth the effort to achieve goals and
continuous quality improvement. Degree to which employee goes the
extra step to ensure job/task completion. Takes initiative to offer
ideas to improve processes or results.
Cooperativeness - Consistently supports management decisions as
demonstrated by his/her actions. Demonstrates a "can do" attitude
by responding positively to instructions. Follows instructions and
works harmoniously with others to complete the job or task.
Attendance - Meets or exceeds punctuality and attendance
expectations/requirements. Faithfully reports to work and conforms
to scheduled work hours. When necessitated, follows call-in
procedures and informs others of absences.
Customer Service - Embraces the organization's commitment to
internal and external customer service and demonstrates a
customer-centric approach when interacting with co-workers,
participants, clients, and all other business contacts.
Confidentiality - Maintains confidentiality of employee,
participant, and client data/information, and any other sensitive
organization information as appropriate.
Adherence to Company Policy - Follows and enforces guidelines as
established by policies. Conforms to company and job standards and
requirements. Shows respect for others. Acts in the best interests
of the company at all times. Serves as an example for others.
Conducts business in an ethical fashion.
Reliability - Completes responsibilities with minimal direct
supervision. Follows through with assigned jobs and tasks all the
way through completion. Puts forth the effort to achieve goals and
objectives under varying circumstances.
Alignment with Company Goals & Objectives - Supports the
organization's mission, vision, and values and holding
self-accountable for applying these principles daily and personally
living them when working with co-workers, participants, clients,
and all other business contacts.
Quantity of Work / Productivity - Produces at a high volume. Always
puts forth the effort to maximize productivity. Meets or exceeds
established work deadlines. Engages in a productive work effort
whenever possible. Meets goals and objectives.
Quality of Work - Produces work that is accurate and reliable.
Accomplishes work quickly and efficiently. Works in a thorough and
organized manner while minimizing down time. Results are
consistently within acceptable quality standards.
Job Knowledge - Demonstrates a thorough understanding of his/her
job processes and procedures. Integrates knowledge to efficiently
accomplish job requirements. Efficiently uses resources (including
staff and management) to obtain additional knowledge.
Communication - Exhibits good interpersonal skills. Develops and
fosters professional relationships with co-workers, participants,
clients, and vendors. Keeps others informed as directed by
operational demands and need-to-know. Keeps self informed of
announcement made via established company venues
Keywords: InnovAge, Newport News , Universal Care Partner - CNA - PT, Healthcare , Newport News, Virginia
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