Communications Operator
Company: DHRM
Location: Williamsburg
Posted on: April 1, 2026
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Job Description:
Title: COMMUNICATIONS OPERATOR State Role Title: Emergency
Coordinator I Hiring Range: Negotiable, commensurate with
experience. Pay Band: 3 Agency: Dept Behavioral Health/Develop
Location: Eastern State Hospital Agency Website:
https://dbhds.virginia.gov/facilities/esh/ Recruitment Type:
General Public - G Job Duties This position provides customer
service oriented central reception function for the hospital that
disseminates routine and emergency incident information. 24 hours a
day/7 days a week. Mobilize emergency services and personnel in
response to crisis situations involving life or property. This
position is considered essential personnel and would be required to
work in the event of an emergency, pandemic, or facility need. All
ESH positions are required to work different shifts to include
nights, weekends, and holiday, and/or overtime as required.
Successful candidate should possess: • Be able to satisfactorily
complete or resolve simultaneous requests or tasks. • Extensive
years of experience in customer service with the ability to
communicate clearly and • professionally both verbally and in
writing. • Possess a strong work ethic and team player mentality. •
Ability to be flexible and able to work rotating shifts as well as
weekends, holidays and occasional overtime. • Ability to act in the
capacity of essential personnel during emergency/crisis situations.
Minimum Qualifications • Experience providing customer service. •
Experience in the utilization of the Microsoft Office Suite, online
and computer data entry. • Experience using a multi-line telephone
system and various office equipment. • Experience using law
enforcement / two-way radio equipment and dispatching calls. Be
able to attend Telecommunication School at the Hampton Roads
Criminal Justice Academy after start of employment. Additional
Considerations • Experience in a medical setting. • Experience in
dispatching calls / law enforcement. • Experience monitoring fire
alarm systems Special Instructions You will be provided a
confirmation of receipt when your application and/or résumé is
submitted successfully. Please refer to “Your Application” in your
account to check the status of your application for this position.
Contact Information Name: EASTERN STATE HOSPITAL Phone:
757-208-7717 / REFER TO PAGEUP FOR APPLICATION STATUS Email: EMAIL
APPLICATION MATERIAL NOT ACCEPTED In support of the Commonwealth’s
commitment to inclusion, we are encouraging individuals with
disabilities to apply through the Commonwealth Alternative Hiring
Process. To be considered for this opportunity, applicants will
need to provide their AHP Letter (formerly COD) provided by the
Department for Aging & Rehabilitative Services (DARS), or the
Department for the Blind & Vision Impaired (DBVI).
Service-Connected Veterans are encouraged to answer Veteran status
questions and submit their disability documentation, if applicable,
to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can
be found at AHP Letter or by calling DARS at 800-552-5019. Note :
Applicants who received a Certificate of Disability from DARS or
DBVI dated between April 1, 2022- February 29, 2024, can still use
that COD as applicable documentation for the Alternative Hiring
Process.
Keywords: DHRM, Newport News , Communications Operator, Healthcare , Williamsburg, Virginia
