Guest Services Attendant

Company: Suntex Marina Investors, LLC
Location: Gloucester Point
Posted on: June 25, 2022

Job Description:

Job DescriptionThe Guest Services Attendant is responsible for carrying out operations for the marina. The Guest Services Attendant's primary responsibility is the customer. They are responsible for providing a safe environment for our guests and ensuring all service needs are met. The Guest Services Attendant projects a professional company image through all types of interaction. As this is a fast pace environment, must be able to work under pressure.DUTIES AND RESPONSIBILITIES: 1. To greet and create an environment where the guests will be welcomed in an appropriate manner 2. Provides the highest level of customer and guest services, expedites any and all requests from vessels 3. Clean restrooms, office and other equipment and areas as requested 4. Performs opening and closing job duties 5. To answer all the telephone calls and convey the messages correctly and promptly to the appropriate persons 6. Being a source of information to guests on various matters such as transport and pricing. 7. May have to operate cash register in an accurate and timely manner. 8. Resolve customer complaints. 9. Maintains awareness of safety issues and reports them immediately to supervisor 10. Other duties as assigned by management QUALIFICATIONS: 1. Excellent customer service skills – known as someone who goes above and beyond 2. Must have a positive attitude 3. Must have highly effective communication skills and time management skills 4. Must be able to maintain a calm, positive attitude during periods of high activity 5. Ability to manage multiple project simultaneously 6. Excellent attention to detail. 7. Must be able to pass a background check 8. Basic water safety skills 9. Must be able to work in extreme weather conditions 10. Ability to work under pressure. 11. Must be able to work flexible hours on the needs of the property 12. General accounting knowledge and basic understanding of financial statements;

Keywords: Suntex Marina Investors, LLC, Newport News , Guest Services Attendant, Hospitality & Tourism , Gloucester Point, Virginia