Customer Service Associate- Overnight Shift
Company: Careerbuilder-US
Location: Yorktown
Posted on: January 24, 2023
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Job Description:
The Customer Service Associate (CSA) works in support of the
store leadership team to facilitate the completion of all
store-level tasks and performs a variety of tasks related to
different areas of the store including food service, point of sale
duties, customer service, general housekeeping, and other related
functions. The CSA ensures an exceptional customer experience for
all Royal Farms customers by delighting them in a way that creates
loyalty. Duties and ResponsibilitiesEnsure every customer receives
outstanding service by providing a friendly environment (greeting
and acknowledging customers), maintaining outstanding standards,
demonstrating product knowledge, and performing all other
components of customer serviceRespond to customer requests in a
timely manner, including answering customers' questions about
merchandise and advising customers on merchandise
selectionCommunicate with the leadership team regarding customer
requests, vendor-related concerns, and damages in productsOperate
the cash register, scan items, bag merchandise and properly handle
different methods of payment. Maintain proper cash levels in
register drawer. Activate fuel and gift cards and ensure cash
drawers balance at the end of shiftPerform the following duties
related to Customer Self Service machines: o Always present and
engaged with all customers o Direct and encourage customers to use
the Self-Checkout, and educate and assist customers with the
Self-Checkout system as needed to help speed along their checkout
experience oMonitor all Self-Checkout transactions to ensure
payment for all items and to eliminate potential opportunities for
theft oTroubleshoot the equipment and escalate issues when
necessary oAssist customers with items that are not available using
the Self-Checkout system alone, including: Tobacco products Money
orders Other items that are behind the line depending on the store
(Health and Beauty, Lottery, cell phone accessories, etc.)Comply
with federal and state laws by requesting personal identification
from customers who are purchasing restricted products such as
tobacco and/or alcohol.Prepare all made to order food and/or
beverages according to recipe or customer specifications.Replenish
products and supplies to ensure the store is always stocked Check
expiration codes, face and inspect all items. Pull expired items,
document, and discardPerform customer fuel transactions and monitor
activities at the fuel court. Stop fuel pumps if necessary.Ensure
the proper execution of assigned foodservice and beverage programs
and procedures.Ensure the compliance of established Royal Farms
safety, security, quality, and store operations policies and
procedures, as outlined in standard operating procedures, training
materials, and other publications Ensure safe working conditions by
maintaining a clean, organized work area in accordance with
standards. Any unsafe conditions are immediately reported to
leadership.Complete all side work, as required (cleaning, dusting,
sweeping, mopping, emptying trash, etc.)Complete other assigned
tasks as assigned by managementRequired
Keywords: Careerbuilder-US, Newport News , Customer Service Associate- Overnight Shift, Hospitality & Tourism , Yorktown, Virginia
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