Patient Access Team Leader

Company: Sentara
Location: Williamsburg
Posted on: March 17, 2023

Job Description:

City/StateWilliamsburg, VAOverviewWork ShiftRotating (United States of America)Sentara Williamsburg Regional Medical Center is hiring a Patient Access Team Lead - Full Time Rotating scheduleAs aTeam Lead, Patient Accesswith Sentara Healthcare, you will haveresponsibility, leadership, and accountability fordaily department operations. The team leader will serve as a communication conduit between internal and external customers. Your specific duties may include but are not limited to hospital policy compliance, payment requirements, customer service, scheduling, management of supplies, and orientation/preceptor of new employees.Benefits: Sentara offers an attractive array of full-time benefits to include Medical, Dental, Vision, Paid Time Off, Sick, Tuition Reimbursement, a 401k/403B, 401a, Performance Plus Bonus, Career Advancement Opportunities, Work Perks and more.Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth.Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve!Talroo - Allied Health, #Indeed, team lead, registration, insurance verification, admittingJob SummaryThe Patient Access Team Leader is a working resource to the patient registration teams. The responsibilities include registering patients, coordinating staffing and work assignments during the shift, real-time monitoring of registration performance to ensure department standards and procedures are followed, and researching and resolving the team's insurance verification issues using the insurance verification tools (Change Health, Epic RTE). They serve as point-of-contact to both internal and external customers for the assigned shift and registration area and address problems at the time they occur.
The Patient Access Team Leader also assists the Team Coordinator and department leadership by serving as registration system super-user, taking on-call rotation, participating in the interviewing process, preparing and reviewing reports, performing QA audits, mentoring and training staff, managing department supply levels, and participating in meetings and workgroups.

Two years of customer service and/or data entry experience required. Two year of previous healthcare experience in a related area required, three years preferred. Associates or bachelors degree can be considered in lieu of two years of experience.

Required to meet the written requirements and competency to serve as a preceptor and to provide department orientation. Required to be a trained super user for McKesson (HBOC/HealthQuest) and/or Epic (Prelude/Resolute), and the insurance eligibility/verification system.

Demonstrated competency of working in two or more Patient Access areas required.

One of the approved professional certifications must be obtained within 6 months of hire. CHAA certification required.Qualifications:Certified Healthcare Access Associate (CHAA) - Other/National, Certified Revenue Cycle Specialist - Institutional (CRCS-I) - Other/NationalCustomer Service, Data Entry, HealthcareSkillsActive Listening, Communication, Coordination, Critical Thinking, Leadership, Microsoft Office, Service Orientation, Social Perceptiveness, Speaking, Technology/ComputerSentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.Per Clinical Laboratory Improvement Amendments (CLIA), some clinical environments require proof of education; these regulations are posted at ecfr.gov for further information. In an effort to expedite this verification requirement, we encourage you to upload your diploma or transcript at time of application.
In support of our mission "to improve health every day," this is a tobacco-free environment.

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