Assistant Manager, Guest Experience - Colonial Williamsburg Local
Company: Disability Solutions
Location: Williamsburg
Posted on: October 26, 2024
Job Description:
Description & RequirementsWho We Arelululemon is an innovative
performance apparel company for yoga, running, training, and other
athletic pursuits. Setting the bar in technical fabrics and
functional design, we create transformational products and
experiences that support people in moving, growing, connecting, and
being well. We owe our success to our innovative product, emphasis
on stores, commitment to our people, and the incredible connections
we make in every community we're in. As a company, we focus on
creating positive change to build a healthier, thriving future. In
particular, that includes creating an equitable, inclusive and
growth-focused environment for our people.Job SummaryThe Assistant
Manager, Guest Experience role is an essential part of the store
leadership team, ensuring our team members and guests (i.e.,
customers) receive a quality experience in our stores every day.
Assistant Managers, Guest Experience are responsible for leading
from the floor to build, manage, and develop team members.
Assistant Managers, Guest Experience create an environment and a
team culture where people feel a deep sense of belonging and have
the opportunity to grow. As a result, they ensure their team
delivers outstanding guest experience in line with company values
and directives.Core Responsibilities of the JobLeadership and
People Management
- Create and foster a respectful and inclusive team environment
by welcoming and celebrating differences to ensure a supportive,
productive, and fun experience for all team members.
- Engage team members by helping them understand how their work
supports the success of the store and of lululemon overall.
- Implement the Store Manager's People vision for the store and
cascade to team members.
- Support Store Manager in hiring and building a strong and
diverse team that includes team members with various experiences,
backgrounds, and skillsets to drive key results and
performance.
- Support ongoing learning and development of team members
consistently and equitably by providing direct feedback, coaching,
mentoring, and continuous development check-ins.
- Lead performance management activities, including direct
feedback and continuous check-ins, facilitating team
acknowledgement and rewards, managing performance documentation,
and addressing performance concerns.
- Address employee concerns or issues, including knowing when to
partner with internal support to take appropriate action. Guest
Experience and Community
- Lead an exceptional guest (customer) experience on the floor
through assessing the level of guest connection and technical
product education and supporting team members to address gaps
through feedback and coaching.
- Provide retail floor leadership to team members, including
making in-the-moment decisions to maintain efficiency and
effectiveness of retail floor coverage and operations.
- Resolve guest feedback and address emergent issues, including
guest escalations and urgent requests, helping to "make it right"
for guests. Operations, Product, and Strategy
- Partner with other managers to review business data and metrics
(e.g., profit and loss [P&L] statement) to inform planning
processes (e.g., quarterly business review, sales planning, and
hiring strategy).
- Maintain strategic product presentation/visual merchandising by
ensuring product recovery, restock (e.g., pant wall, size store),
destock, or minor visual merchandizing changes are
accomplished.
- Open and close the store in accordance with the opening and
closing procedures.
- Understand and adhere to people safety policies and procedures
to maintain a safe work environment.
- Perform work in accordance with applicable policies,
procedures, and laws or regulations. Budget Responsibility
- Accountable for delegated aspects of controllable budget and
labor hours People Management
- Leadership role directly responsible for subset of store
employees as delegated by Store Manager What We Look For
- Inclusion & Diversity: Creates/supports an inclusive
environment that values/celebrates differences
- Integrity: Behaves in an honest, fair, and ethical manner
- Leadership: Is able and desires to lead and inspire others;
motivates, empowers, develops, and directs people as they work
- Guest Experience: Actively creates an inclusive, high-caliber
experience and connection for every guest through team members
- Team Building: Creates and develops teams that maximize
accomplishments; encourages unique contributions and different
perspectives
- Decision Making/Problem Solving: Uses logic and reasoning to
evaluate alternatives and make effective, timely decisions
- Strategic Thinking: Sets strategies that are aligned to vision
and values of the company to achieve goals/vision/further the
mission; considers the 'big picture' implications of decisions
- Change Management Leadership: Leads others through change
processes and uncertainty
- Interactive Communication: Conveys information effectively and
understands information shared while interacting with others Job
RequirementsEligibility
- Must be legally authorized to work in the country in which the
store is located
- Must have the ability to travel to assigned store with reliable
transportation methods Schedule/Availability
- Work occurs on a variable schedule which could include early
mornings, mornings, afternoons, evenings, late nights or overnights
as well as weekends and holidays Experience
- 1 year people management experience
- 1 year leadership experience, including experience managing
business operations and administration and managing projects or
processes Job Assets (i.e., nice to have; not required)
- Education: High school diploma, GED, or equivalent
- Education: Bachelor's degree or equivalent
- Experience: 1 year retail or sales specific management
experience
- Experience: 1 year recruiting, hiring, or training employees
Work Context (e.g., environment, interactions, physical)
- Work occurs in an environment with bright lights and loud
music
- Work is accomplished as part of a team and also
independently
- Work may involve managing conflict or mediating problems
between others or deescalating guest issues
- Work involves reaching out to meet and build relationships with
strangers/new people, and to strengthen existing community
partnerships
- Work is sometimes conducted on a computer or other technical
devices, including to meet with others virtually
- Work involves moving through a store for most of a shift to
help guests and accomplish work, but can also involve sitting for
extended periods of time (i.e., more than 1 hour)
- Work may occasionally involve moving boxes weighing up to 30
lbs (13.6 kg) Compensation & Benefits Packagelululemon's
compensation offerings are grounded in a pay-for-performance
philosophy that recognizes exceptional team performance. The base
pay range for this position is from $22.30- $30.17/hour subject to
minimum wage in the location. The base pay offered is based on
market location and may vary depending on job-related knowledge,
skills, experience, and internal equity. This position has a target
bonus of an additional 25%, subject to certain requirements and the
Company's discretion, bringing the total target compensation range
between $27.88- $37.71/ hour.At lululemon, investing in our people
is a top priority. We believe that when life works, work works. We
strive to be the place where inclusive leaders come to develop and
enable all to be well. Recognizing our teams for their performance
and dedication, other components of our total rewards offerings
include support of career development, wellbeing, and personal
growth:
- Extended health and dental benefits, and mental health
plans
- Paid time off
- Savings and retirement plan matching
- Generous employee discount
- Fitness & yoga classes
- Parenthood top-up
- Extensive catalog of development course offerings
- People networks, mentorship programs, and leadership series (to
name a few) Note: The incentive programs, benefits, and perks have
certain eligibility requirements. The Company reserves the right to
alter these incentive programs, benefits, and perks in whole or in
part at any time without advance notice.
Keywords: Disability Solutions, Newport News , Assistant Manager, Guest Experience - Colonial Williamsburg Local, Hospitality & Tourism , Williamsburg, Virginia
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