Front Office Manager
Company: Harmony Hospitality
Location: Chesapeake
Posted on: April 2, 2026
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Job Description:
Description SUMMARY The Front Office Manager is responsible for:
• Coordinates the daily operations of front office/ reservations to
ensure that the services exceed the expectations of the
owners/guests. • Ensures compliance with all policies, procedures
and regulations. • Monitors both the productivity and qualitative
work product for the Guest Service Agents and Reservations. •
Determines and assigns work projects and priorities in response to
occupancy and future reservation needs. • Ensures that all quality
standards are met. JOB RESPONSIBILITIES The Front Office Manager’s
primary responsibilities will include: • Hire staff to ensure that
all areas of responsibility are properly covered and within budget.
• Conduct orientation training of new associates to explain company
policies. • Assign all associates their duties, and inspect work
for conformance to prescribed company/franchise standards of
cleanliness. • Prepare all schedules for the department and
forwards same to senior management for approval. • Inventories
stock to ensure adequate supplies. • Investigate complaints and
takes corrective action. • Prepare any reports concerning room
occupancy, payroll expenses, and department expenses. • Record data
concerning work assignments and special projects and prepare
periodic reports. • Greet and interact with the guest in a friendly
and professional manner creating the “WOW” experience. • Possess
full knowledge of all matters relating to proper techniques as
established by hotel/franchise requirements. • Interact with fellow
associates in a courteous and professional manner. • Ensure that
all guest requests you receive are satisfied in a timely and
efficient manner. • Provides service in a highly professional
manner at all times. • Complete associate safety training in
compliance with franchise procedures, regulations and the Front
Office Manager. • Review internal management reports to include:
occupancy forecasts, night audit summary, payroll edits, man-hour
and payroll reports, productivity results from the prior day,
operating checkbook accounts and schedules. • Generate all
department purchase orders and forwards same to senior management
for approval. • Attend weekly staff meeting • Check periodically
each day on any and all special project work. • Participate with
formation of department annual operating budgets. • Ensure that the
hotel maintains all standards as defined by any third-party
affiliations (hotel franchiser) where applicable. • Perform month
end inventories in a timely and accurate manner. • Ensure that all
department employees receive comprehensive training as specified by
the Operating Business Plan Assumptions. • Enforce 100% staff
compliance with uniform and grooming standards. • Report unsafe
work conditions/practices and safety/security violations in
accordance with Company policy. REQUIRED SKILLS AND ABILITY •
Demonstrated ability to work as a positive member of a leadership
team, developing associates to their maximum potential and
maintaining a supportive work environment. • Ability to read and
interpret common scientific and technical journals, financial
reports and legal documents. • Ability to respond to common
inquiries or complaints from other departments, guests, regulatory
agencies, or members of the business community. • Ability to
effectively present information to top management, public groups,
hotel employees and outside agencies/authorities. • Ability to
apply advanced mathematical concepts such as exponents, logarithms
and permutations. • Ability to apply mathematical operations in
accomplishing job tasks. • Can define problems, collect data,
establish facts and draw valid conclusions form interpretation of
extensive and varied technical instructions (in mathematical or
diagram form). • The employee must regularly lift and/or move up to
25 pounds. • Specific vision abilities are required. • Occasional
maintenance of pool chemical levels. REQUIRED EDUCATION AND
EXPERIENCE • Education – Requires High School diploma. • Education
(preferred)—Bachelor’s Degree (B.S.) from four-year college or
university. • Education—Pool chemical maintenance certification. •
Experience – Two to three years related experience as a Front Desk
Clerk, or equivalent combination of education and experience. This
job description is not an exclusive or exhaustive list of all job
functions that an employee in this position may be asked to perform
from time to time.
Keywords: Harmony Hospitality, Newport News , Front Office Manager, Hospitality & Tourism , Chesapeake, Virginia
