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Post Press Technical Specialist

Company: Heidelberg USA, Inc.
Location: Newport News
Posted on: November 19, 2022

Job Description:

Postpress Packaging Technical Specialist for Die Cutters and Folder-Gluers - provides Mechanical, Electrical and Operational Support for end-users as well as field service technicians. This position is embedded in the Global Solution Center Americas.

Overview:

  • Provide technical support for die cutter and folder-gluer machines.
  • Process incoming customer calls to minimize down time.
  • Provide technical clarification for spare parts, retrofits, and corrective actions.
  • Assist and provide technical support to field service representatives, Lifecycle Operations and Lifecycle Planned Services teams.
  • Incident / Notification / Escalation Management
  • Communicate with factory to ensure product quality

    Job Requirements:
    • Minimum 5 - 7 years of experience working on similar equipment
    • Computer skills
    • Microsoft Office software experience
    • Multitasking
    • OT and Weekend availability

      Must be authorized in the USA without sponsorship

      Company Benefits:
      • 401(k) Pre-Tax Savings Plan with Employer Match
      • Medical, Vision and Dental plans offered
      • Company paid Long-Term Disability Coverage and Group Life Insurance
      • 9 Company paid holidays: 4 floating holidays
      • Vacation, Sick and Personal paid time off

Keywords: Heidelberg USA, Inc., Newport News , Post Press Technical Specialist, IT / Software / Systems , Newport News, Virginia

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