Delivery Director
Company: NTT Data
Location: Richmond
Posted on: February 9, 2026
|
|
|
Job Description:
NTT DATA strives to hire exceptional, innovative and passionate
individuals who want to grow with us. If you want to be part of an
inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Delivery Director to join our team in
Richmond, Virginia (US-VA), United States (US). Job Overview: NTT
DATA State, Local and Education Division is looking for a strategic
and collaborative Director of Services Delivery to provide
strategic direction, organizational people leadership, and tactical
execution of our Commonwealth of Virginia account. The candidate
will deliver a great business partnership experience with the
agencies and external customers while driving the transformation
activities towards the goals of NTT DATA. A critical area of focus
for this role is to identify, modify and execute practices to
provide efficient operations to deliver the highest business value
through effective management of IT resources (people, finances,
services) and collaborate closely with other Senior Leaders to
integrate highly valued IT services and solutions. This role is
required to be onsite in Richmond, VA This leader will be
customer-oriented, work with a high sense of urgency, and a focus
on quality, value, and timely delivery. You will direct the
technical execution of multiple, concurrent solutions while
adhering to government standards and while creating a great user
experience. You will provide expertise in the form of
organizational and people leadership, technical advisory services,
program governance, customer and vendor engagement, and continuous
service improvement oversight. The Delivery Director will report to
the Public Sector Senior Director Responsibilities : • Overall
ownership of assigned customer relationship(s). • Accountable for
the delivery of service commitments to customer • Develops account
plan in coordination with the Customer Executive who owns the
integrated, final plan. • Manages delivery components of the
Account P&L. • LOB is responsible for pricing and setting
margin and the Customer Delivery Executive owns deal governance and
technical certification. • Ensures that full life cycle delivery
costs are within or better than the delivery costs committed within
the approved deal model. • Responsible for-profit goals and
effectively manages LOB account P&L and forecasts. • Directs
the efforts of others in the achievement of the strategic and
operational objectives of the group. • Manages staffing and
maintaining a diverse and effective workforce. • Responsible for
career development/planning, performance and pay discussions of
team members. • Coordinates the activities of technical solution
team members to meet contract obligations. • Provides complex
metrics and reporting support to all relevant stakeholders. •
Identifies opportunities for Growth and Innovation and supports
planning and execution for the same. • Proactively identifies
potential issues and drives resolution to avoid customer impact and
facilitate continuous service improvement. • Identifies
opportunities for increased productivity and efficiency through
identifying new technologies and new and improved ways of executing
operational activities. • Builds and sustains effective
communications with all stakeholders and cross-functional teams in
an effort to maximize the customer experience. • Ensures positive
customer experience and satisfaction by developing and executing a
Net Promoter Score (NPS) Action Plan. • Responsible for holding
Customer Governance meetings and accountable for ensuring Crisis
Management/Business Continuity Plans are developed and active.
Required Experience: • A minimum of ten (10) years of service
delivery experience within Public Sector and Government Agencies. •
A minimum of ten (10) years of experience managing and developing
people on technical teams. • Minimum of (8) years of experience
delivering Azure Cloud Services. • Minimum of (8) years of
experience managing a large portfolio of IT Services. • Bachelor’s
Degree or equivalent work experience. Preferred Experience: • Five
(5) years of experience working in a Cloud Services environment. •
Five (5) years of experience working in a Microsoft M365
environment. • Project Management Certification.
Keywords: NTT Data, Newport News , Delivery Director, IT / Software / Systems , Richmond, Virginia
