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Loan Servicing Representative

Company: Langley Federal Credit Union
Location: Newport News
Posted on: March 28, 2020

Job Description:

The loan Servicing Representative coordinates and processes collateralized loan title work to secure Langley as first-lien holder. This representative maintains title records to the level of protection mandated in the organization's policies and procedures of Records Management and Retention. The Loan Servicing Representative provides critical information for insurance claims and supports Langley ancillary loan programs. This representative posts all payments for the credit union that come through collections and performs account maintenance functions such as re-ages, loan modifications, due date changes and all functions that support the collections center.

Responsibilities:


  • Perform research in response to requests from internal and external sources.
  • Process title records through the electronic title vendor.
  • Process insurance claims for damages and total losses.
  • Perform administrative duties of Langley ancillary loan programs.
  • Perform quality control on documents.
  • Perform tracking, and follow up for all Langley vehicle collateralized loans.
  • Perform research in response to requests to GAP and Warranty requests from internal and external sources.
  • Post payments to accounts as they flow through the collections department.
  • Perform file maintenance in loans according to company policies and procedures.

    Education and Experience:

    • One year related experience in business collateralized title processing or loan servicing.

Keywords: Langley Federal Credit Union, Newport News , Loan Servicing Representative, Other , Newport News, Virginia

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