NewportNewsRecruiter Since 2001
the smart solution for Newport News jobs

Work From Home - Paid Experience Tax Associate

Company: Intuit
Location: Newport News
Posted on: September 11, 2020

Job Description:

Overview If you’re a highly motivated individual with a business background and excellent communication skills, we need you to help our customers complete their taxes using TurboTax.  You’ll advance our goal of “Powering Prosperity Around the World” by providing expert guidance and explanations of tax and technical terms to our customers.  You’ll also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes.

What you'll bring College degree a plus.  The ideal candidate will have a background in business, finance, accounting, or tax

Knowledge of tax laws, tax concepts and familiarity with form 1040 and schedules

Minimum 5 years years of paid Tax Preparation experience, with a minimum of 50 tax returns per tax year required.

Prior tax preparation experience in a tax practice or retail setting required.

PTIN required

Ability/motivation to expand expertise and obtain a tax credential or certification - Intuit offers a program to obtain your EA

Strong customer service skills with ability to empathize and instill confidence

Ability to work within a team to assist in preparation of accurate tax returns in a timely manner

Strong Research skills and the ability to quickly use online resources to find answers

Critical thinking and problem solving

Persistence and determination

Willingness to utilize audio/visual tools to communicate with customers  Comfortable interacting with customers through video, in a professional way that represents the Intuit TurboTax brand well

Friendly and reassuring on camera

Bilingual (English/Spanish) communication skills (written & spoken) a plus

For internal use: tst assoc

How you will lead This is a seasonal position providing assistance to customers both assisting them in preparing their own returns and/or fully preparing customer tax returns

Compiling/preparing tax returns for TurboTax Customers

Gathering/organizing and accurately entering customer data in the federal and state tax returns for review

Communicate directly with the customer as needed

Coordinate customer meetings and follow-up

Communicate updates to credentialed tax experts on assigned customers

Will help customers who are working on their tax return with both product/software inquiries, as well as with tax questions and calculations

Apply defined practices, procedures and company policies to troubleshoot and resolve product and tax support customer inquiries

Will interact with customers utilizing strong written and verbal skills as well as deep customer empathy

Typical Deliverables:

Accurate and complete customer data entered in tax returns for credentialed tax expert review

High quality customer interactions and experiences

Application of defined practices, procedures and company policies to troubleshoot, resolve issues and address routine Tax Support customer questions

Proficient with technology and solid knowledge of computer operations and software.

Utilize and leverage government websites and toolkits to seek out and deliver the right answer to the customer

Document customer interactions

Represent the Intuit TurboTax brand and spirit by demonstrating empathy for the customer, empowering and partnering with the customer, personalizing the experience, and providing them the confidence that they can do their own taxes

Keywords: Intuit, Newport News , Work From Home - Paid Experience Tax Associate, Other , Newport News, Virginia

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Telecommute PeopleSoft System Architect
Description: An IT professional services firm is in need of a Telecommute PeopleSoft
Company: VirtualVocations
Location: Richmond
Posted on: 09/25/2020

Associate Provost
Description: SunIRef:cr001 Vacancy Announcement Associate Provost Division of Academic Affairs Virginia Union University VUU was founded in 1865 in the heart of Richmond, VA. Over the past 153 years, the University (more...)
Company: Virginia Union University
Location: Richmond
Posted on: 09/25/2020

Licensed Life Insurance Independent Contractor - Work from Home
Description: Licensed Life Insurance Independent Contractor - Work from Home br br We got what you want, you got what we need br br Are you a Licensed Insurance Agent looking for a flexible opportunity One (more...)
Company: LiveOps
Location: Suffolk
Posted on: 09/25/2020


IT Risk Mgr
Description: Web based IVs only May begin as remote work/assignment and mgr will consider qualified candidates that are out of the Richmond area, however, once offices safely reopen the expectation is that they (more...)
Company: Reliant Tech Inc
Location: Richmond
Posted on: 09/25/2020

Warehouse Associate - Full TIme - Located in Sutherland, VA
Description: As a Freight Handler at Walmart Supply Chain, you will have a critical role in moving product through our Distribution network to the Stores to service our Customers. Your role is critical in providing (more...)
Company: Walmart
Location: Richmond
Posted on: 09/25/2020

Systems Engineer, SOA Messaging Platform
Description: S P Global Market Intelligence The Role: Cloud Engineer III, SOA Messaging Grade relevant for internal applicants only : 10 Location: S P Global MI Offices S P Global Market Intelligence encompasses (more...)
Company: The McGraw-Hill Companies
Location: Richmond
Posted on: 09/25/2020

Warehouse Laborer (Flexible Scheduling) - Earn $16/hr or more
Description: Seasonal Warehouse Team Member br br Shifts: br Overnight, Early Morning, Day, Evening, Weekend br br Job opportunities vary by location. We update postings daily with open positions. br (more...)
Company: Amazon
Location: Richmond
Posted on: 09/25/2020

Remote People Analytics Data Scientist
Description: A health solutions provider is in need of a Remote People Analytics Data Scientist.Core Responsibilities of this position include:
Company: VirtualVocations
Location: Richmond
Posted on: 09/25/2020

Claim Representative, Inside Property
Description: Company InformationSolid reputation, passionate people and endless opportunities. Thats Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our (more...)
Company: Travelers
Location: Richmond
Posted on: 09/25/2020

Bilingual English/Spanish Customer Experience Consultant/Sales ($2,000 Sign-On Bonus)
Description: 7975 - Richmond CEC - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238 10 10 CarMax, the way your career should be 10 Provide an iconic customer experience 10 Ensuring todays customers can (more...)
Company: carmax
Location: Richmond
Posted on: 09/25/2020

Log In or Create An Account

Get the latest Virginia jobs by following @recnetVA on Twitter!

Newport News RSS job feeds