NewportNewsRecruiter Since 2001
the smart solution for Newport News jobs

Virtual Experienced Tax Expert I

Company: Intuit
Location: Newport News
Posted on: October 15, 2020

Job Description:

Overview If you’re a highly motivated individual with a business background and excellent communication skills, we need you to help our customers complete their taxes using TurboTax.  You’ll advance our goal of “Powering Prosperity Around the World” by providing expert guidance and explanations of tax and technical terms to our customers.  You’ll also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes.

What you'll bring College degree a plus.  The ideal candidate will have a background in business, finance, accounting, or tax

Knowledge of tax laws, tax concepts and familiarity with form 1040 and schedules

Minimum 3 season of paid Tax Preparation experience, with a minimum of 30 tax returns per tax year required.

Prior tax preparation experience in a tax practice or retail setting required.

PTIN required

Ability/motivation to expand expertise and obtain a tax credential or certification - Intuit offers a program to obtain your EA

Strong customer service skills with ability to empathize and instill confidence

Ability to work within a team to assist in preparation of accurate tax returns in a timely manner

Strong Research skills and the ability to quickly use online resources to find answers

Critical thinking and problem solving

Persistence and determination

Willingness to utilize audio/visual tools to communicate with customers  Comfortable interacting with customers through video, in a professional way that represents the Intuit TurboTax brand well

Friendly and reassuring on camera

Bilingual (English/Spanish) communication skills (written & spoken) a plus

For internal use: tst assoc

How you will lead This is a seasonal position providing assistance to customers both assisting them in preparing their own returns and/or fully preparing customer tax returns

Compiling/preparing tax returns for TurboTax Customers

Gathering/organizing and accurately entering customer data in the federal and state tax returns for review

Communicate directly with the customer as needed

Coordinate customer meetings and follow-up

Communicate updates to credentialed tax experts on assigned customers

Will help customers who are working on their tax return with both product/software inquiries, as well as with tax questions and calculations

Apply defined practices, procedures and company policies to troubleshoot and resolve product and tax support customer inquiries

Will interact with customers utilizing strong written and verbal skills as well as deep customer empathy

Typical Deliverables:

Accurate and complete customer data entered in tax returns for credentialed tax expert review

High quality customer interactions and experiences

Application of defined practices, procedures and company policies to troubleshoot, resolve issues and address routine Tax Support customer questions

Proficient with technology and solid knowledge of computer operations and software.

Utilize and leverage government websites and toolkits to seek out and deliver the right answer to the customer

Document customer interactions

Represent the Intuit TurboTax brand and spirit by demonstrating empathy for the customer, empowering and partnering with the customer, personalizing the experience, and providing them the confidence that they can do their own taxes

Keywords: Intuit, Newport News , Virtual Experienced Tax Expert I, Other , Newport News, Virginia

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Local Cdl A Truck Driver Avg. Up To 1200wk Home Daily
Description: Local Cdl A Truck Driver Avg. Up To 1200wk Home Daily - BTC Mid AtlanticWant to get home every night When you drive with us, you
Company: Adzuna 2020 - BTC Mid Atlantic
Location: Suffolk
Posted on: 10/22/2020

CDL-A Student Truck Driver
Description: Do you have your permit, but your school closed CRST can help Come to CRST and train to be a Class A CDL team driver and embark on a fulfilling lifetime career.-Keep the world movingTruck driving is (more...)
Company: CRST International
Location: Suffolk
Posted on: 10/22/2020

Company Truck Driver
Description: Ascent Global Logistics is a leader in the transportation industry and continues to grow. We are currently hiring for CDL-A Company Drivers. Our drivers enjoy a new pay increase and a new fleet of trucks, (more...)
Company: Ascent Global Logistics
Location: Suffolk
Posted on: 10/22/2020


Local Cdl A Truck Driver Avg. Up To 1200wk Home Daily - BTC Mid Atlantic
Description: Local Cdl A Truck Driver Avg. Up To 1200wk Home Daily - BTC Mid AtlanticWant to get home every night When you drive with us, you
Company: BTC Mid Atlantic
Location: Suffolk
Posted on: 10/22/2020

Driver's Assistant
Description: Job DescriptionCapstone Logistics, LLC is part of The Transportation and Logistics industry which has been designated a Critical Infrastructure Segment . As a critical infrastructure industry worker (more...)
Company: Capstone Logistics
Location: Suffolk
Posted on: 10/22/2020

CDL-A Owner Operator Truck Driver
Description: FLATBED CDL-A INDEPENDENT CONTRACTOR TRUCK DRIVER JOBS At Boyd Bros., we are bound by values that reinforce your success. There's
Company: Boyd Bros Transportation
Location: Suffolk
Posted on: 10/22/2020

Program/Project Management Lead
Description: Purpose of Job We are currently seeking a talented Program/Project Manager Lead. This position can be located in the San Antonio, Phoenix, Tampa, Colorado Springs, Chesapeake office or 100 Remote Work (more...)
Company: USAA
Location: Suffolk
Posted on: 10/22/2020

Deliver with Uber on your Fall schedule
Description: Deliver with Uber. Earn on your schedule. 10 Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekendsit 38 039 s up to you. 10 Earn Good Money. Youll earn by (more...)
Company: Uber Eats
Location: Suffolk
Posted on: 10/22/2020

Warehouse Associate - Full TIme - Williamsburg
Description: Job Description As a Freight Handler at Walmart Supply Chain, you will have a critical
Company: Walmart
Location: Suffolk
Posted on: 10/22/2020

Warehouse Worker Full Time Williamsburg Va
Description: Warehouse Worker Full Time Williamsburg Va - WalmartAs a Freight Handler at Walmart Supply Chain, you will have a critical role in moving product through our Distribution network to the Stores to service (more...)
Company: Peridot Deals - Walmart
Location: Suffolk
Posted on: 10/22/2020

Log In or Create An Account

Get the latest Virginia jobs by following @recnetVA on Twitter!

Newport News RSS job feeds