Front Desk Night Clerk
Company: Crestline Hotels & Resorts
Location: Newport News
Posted on: April 2, 2021
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Job Description:
The Front Desk Night Clerk will serve as ambassador to the hotel
handling all check-in and check-outs, answering incoming calls
while upholding Guest Service Standards. Functions will also
include nightly accounting and working as a 'Runner' for
housekeeping needs during the midnight shift. He/She will compute,
classify, and record numerical data to keep financial records
complete. The Front Desk Night Clerk will perform any combination
of routine calculating, posting, and verifying duties to obtain
primary financial data for use in maintaining accounting records.
This position may also check the accuracy of figures, calculations,
and postings pertaining to business transactions recorded by other
workers.To perform this job successfully, an individual must be
able to perform each essential duty satisfactorily. Reasonable
Accommodations may be made to enable qualified individuals with
disabilities to perform the essential functions.Resolve guest
complaints, ensuring guest satisfaction.Maintain complete knowledge
of, or where to access to following information: a) all hotel
features/services, hours of operation. b) all room types, numbers,
layout, decor, appointments and location. c) all room rates,
special packages and promotions. d) daily house count and expected
arrivals/departures. e) room availability status for any given day.
f) scheduled daily group activities.Monitor and maintain
cleanliness, sanitation and organization of assigned work
areas.Pick up, count and maintain bank. Secure bank at all
times.Read the log book daily, and record all pertinent information
in the log book.Process currency exchange and payments to guest
accounts.Process adjustments, rebates, paid outs and credits as
required.Operate P.M.S. (Property Management System) and maintain
security of system.Verifies and makes corrections to the Room Rate
Report.Post and audit Banquet charges.Adjust outside Vendor
activity.Reconcile telephone calls and miscellaneous
accounts.Backup computer system files.Verifies that all checks are
closed, and closes and logs any open check in the P.O.S. (Point of
Sale) system.Prints Food & Beverage end of day reports.Audit Food &
Beverage cashiers work and correct discrepancies.Audit Rooms
Cashiers work and correct discrepancies.Audit all miscellaneous
charges. (Banquets, Bars etc.)Verifies package postings on house
accounts.Input all sales figures into the P.M.S. and balance all
accounts (Property Management System).Run Room & Tax verifying that
all room rates posted.Verify Cashiers Report to drop log and
paperwork.Record room statistics.Close P.O.S. after all work is
balanced.Run end of day program and close day.Check that interfaces
are up and running.Run daily Flash Reports and distribute
accordingly.Run morning reports and backup reports and distribute
accordingly.Print express check out folios and distribute.Sign out
and brief relief.Review Night Audit checklist and verify that all
work has been completed.Restock all printers.Fill out and deposit
payment and corresponding checks.Review status of assignments and
any follow-up action with on-coming Supervisor.Document maintenance
needs on work orders and submit to Manager/Supervisor.Attend
monthly department meetings and training sessions as
necessary.Education & Experience:High School Graduate or General
Education Degree (GED)One year previous experience in a similar
position in a hotel.Must be able to work the overnight shift 11pm
-7am.Basic computer skills required.Crestline Hotels & Resorts is
an Equal Opportunity Employer. All qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, national origin, age, protected veteran status,
sexual orientation, gender identity, or disability status.
Keywords: Crestline Hotels & Resorts, Newport News , Front Desk Night Clerk, Other , Newport News, Virginia
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