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Front Desk Supervisor

Company: Atrium Hospitality
Location: Newport News
Posted on: April 4, 2021

Job Description:

Hotel: Hampton Roads Embassy Suites Job Description Profile: Telecommute: No Bonus Eligible: No Direct Reports: No Reports To: Front Office Manager Equipment: Uniform Primary Purpose: The primary purpose of the Front Desk Supervisor will be to ensure that guests have an excellent experience in the hotel, including check-in and check-out, any time a guest needs assistance, and any time guests are supported by a member of the Front Office team. Work Performed: The Front Desk Supervisor will be tasked with the following duties, responsibilities, and assignments:

  • Carry out the smooth operation of the Front Office Department and ensure that all standards and operating procedures pertinent to Guest Services are followed ;
  • Able to perform job responsibilities of Front Office Associate, Transportation Specialist, and Concierge Attendant and support in these areas when needed ;
  • Develop and maintain relationships with employees, return guests and group contacts ;
  • Anticipate and address guest issues and establish proactive processes to promote guest satisfaction ;
  • Ensure that financial goals of the department and the hotel are being met , monitoring and controlling labor expenses and other divisional expenses such as supplies & equipment ;
  • Understand and enforce the hotel company credit policies , a ccount for all cash , and make deposits in accordance with hotel and company policies ;
  • Be proactive in the greeting of guests in a friendly and warm manner ;
  • Ensure associates adhere to performance and service standards and conduct appropriate accountability measures by providing direction, support and timely feedback ;
  • Able to understand forecasting to ensure appropriate staffing levels are met according to business demands ;
  • Assist in recruitment process with interviewing candidates;
  • Follow all company safety and security policies and procedures; report accidents, injuries and unsafe work conditions to management; complete safety training and certifications ; and
  • Any and all other work as required to complete the primary purpose of the position. Qualifications: Required Prior Experience: Six (6) months of Front Office, general office, retail, accounts receivable or customer service experience; OR an equivalent combination. Preferred Prior Experience: Hospitality industry experience preferred Required Education: High School Diploma or equivalent Preferred Licenses/ Certification: Valid state drivers license and adhere to all company guidelines regarding moving violations. Required Technology: Use computers and computer systems (including hardware and software) to enter data, or process information Physical: A ble to lift a minimum of 50lbs occasionally Able to stand and/or walk for duration of schedule shift Other: F lexible to working days, early mornings, evenings, weekends and holidays In addition to competitive compensation packages, Atrium Hospitality offers competitive benefits packages; 401k; tuition reimbursement; commissions for referred and booked hotel business; as well as discounted rates at any of our hotels for associates, their immediate family members and friends. Our associates and leaders are driven everyday to make Atrium Hospitality a great place to work and grow. Come grow with us! EOE, including disability/vets Empleador con igualdad de oportunidades, incluidos personas con discapacidad y veteranos

Keywords: Atrium Hospitality, Newport News , Front Desk Supervisor, Other , Newport News, Virginia

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