NewportNewsRecruiter Since 2001
the smart solution for Newport News jobs

Customer Service Associate

Company: Wawa
Location: Yorktown
Posted on: April 4, 2021

Job Description:

STR00687 - Yorktown, VA 23692

Job Description

Job Title: Customer Service Associate

Location: Field

Department: Store Operations

Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. The Customer Service Associate delivers an exceptional customer experience that supports Wawa's vision to fulfill lives every day.

Principal Duties:

  • Greet and provide an enjoyable shopping experience for all customers. Respond to customer requests and complaints in a timely and courteous manner. Utilize the GREAT customer service and customer recovery model to ensure customer engagement.
  • Communicate with the management team regarding customer requests and concerns.
  • Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Maintain proper cash levels in register drawer and change machines. Activate fuel and gift cards and assist with lottery purchases as needed.
  • Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol.
  • Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles.
  • Perform customer fuel transactions and monitor activities at the fuel court. Stop fuel pumps if necessary.
  • Prepare all made to order food and/or beverages according to recipe or customer specifications.
  • Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Ensure coffee thermals are filled and working properly.
  • Ensure the proper execution of assigned foodservice and beverage programs and procedures.
  • Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills.
  • Follow proper coding procedures. Check expiration codes, face and inspect all items. Pull expired items, document and discard.
  • Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawa's policy manual, training materials and other publications.
  • Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.).
  • Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards.
  • Complete other tasks as assigned by store management.Essential Functions:
    • Ability to work well individually as well as in a team environment
    • Good communication skills
    • Excellent customer service skills
    • Ability to learn FSRA process and procedures and demonstrate on a daily basis
    • Ability to work overtime as needed
    • Ability to multi-task in fast paced environment
    • Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures
    • Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly
    • Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing
    • Must be able to lift and carry up to 35 lbs
    • Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment.
    • Must be at least 16 years old
    • Must have reliable transportation
    • Must wear slip resistant shoes at all times
    • Must be able to tolerate exposure to cleaning productsBasic Qualifications:
      • Pursuit of or high school diploma or equivalent, preferred
      • Prior food service and/or customer service experience preferredWawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

Keywords: Wawa, Newport News , Customer Service Associate, Other , Yorktown, Virginia

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Flexible Spring Schedule - Drive with Uber!
Description: Job Description Drive with Uber and earn money anytime it works for you. Driving is an easy way to earn extra, and it's totally flexible around your schedule. You decide when and how much you drive. What (more...)
Company: Uber
Location: Capron
Posted on: 04/12/2021

11C Indirect Fire Infantryman - Ground Forces
Description: As an Army National Guard Indirect Fire Infantryman, you'll be in charge of the Infantry's most powerful weapon - the mortar. As part of a mortar squad, section, or platoon, you will perform challenging (more...)
Company: Army National Guard
Location: Suffolk
Posted on: 04/12/2021

CDL-A Company Driver- CDL-A Required (Harrellsville,NC)
Description: GetTruckerJobs.com is recruiting experienced CDL-A drivers with a safe and clean record. We offer some of the best driving positions with a well-balanced life
Company: GetTruckerJobs.com
Location: Harrellsville
Posted on: 04/12/2021


Hygienist
Description: Job DescriptionReady to change lives including your own We are dedicated to creating a world of happy, healthy smiles. We believe every person deserves access to quality, affordable dental care - and (more...)
Company: Benevis
Location: Carrsville
Posted on: 04/12/2021

Earn $840 delivering with Uber Eats
Description: Deliver with Uber. Earn on your schedule. Sign up to deliver with Uber Eats and earn 840 when you complete 100 deliveries in your first 90 days. br Work on your schedule. Deliver for a few hours in (more...)
Company: Uber Eats
Location: Yale
Posted on: 04/12/2021

Inpatient Coder- Remote
Description: Only QUALIFIED Healthcare Professionals accepted INPATIENT CODER NEEDED br
Company: Acuity Search Solutions, Inc.
Location: Suffolk
Posted on: 04/12/2021

Extra Income for Retirement - Drive with Uber
Description: Job Description Drive with Uber and earn money anytime it works for you. Driving is an easy way to earn extra, and it's totally flexible around your schedule. You decide when and how much you drive. What (more...)
Company: Uber
Location: Boykins
Posted on: 04/12/2021

Food Delivery - Weekly Pay
Description: Deliver with Uber. Earn on your schedule. br Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends it's up to you. br Earn Good Money. You'll earn by bringing (more...)
Company: Uber Eats
Location: Yale
Posted on: 04/12/2021

Hygienist - Virginia Beach
Description: Job Description Ready to change lives including your own We are dedicated to creating a world of happy, healthy smiles. We believe every person deserves access to quality, affordable dental care - (more...)
Company: Benevis
Location: Eure
Posted on: 04/12/2021

Neighbor Host - Earn $300/mo by Listing Your Space for Storage
Description: Neighbor Parking Storage Host Rent out your parking space or your garage and earn 4,000 / year We are looking for side hustlers and passive income lovers to join Neighbor as independent hostsNeighbor (more...)
Company: Neighbor
Location: Windsor
Posted on: 04/12/2021

Log In or Create An Account

Get the latest Virginia jobs by following @recnetVA on Twitter!

Newport News RSS job feeds