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Customer Service Representative

Company: Aerotek
Location: Newport News
Posted on: April 10, 2021

Job Description:

Description:Aerotek is hiring for a customer service representative in Newport News. They are responsible for answering DC Self Service requests and the phone in a timely manner and giving accurate and thorough responses. Investigate and follow-up on inquiries to resolve problems and complaints between the branch and DC/Vendors/Various HQ Departments. In addition to the essential job functions described below, all associates will perform duties as requested by management.Assigned responsibilities and duties may vary based upon size and operations.This person will be working in the distribution center self service portal and answering inbound phone calls. Branches use the self service portal to buy products from the distribution center, and when they have questions about their orders, they submit a request, make adjustments etc. They are also taking phone calls and reaching out to vendors, carriers, or the distribution center to follow up on answers for the branches. If they are not able to fulfill on the request, they move those into a greens folder. These have to be reviewed everyday and and closed out once the information is obtained.Skills:customer service, data entry, incoming phone callsTop Skills Details:1. customer service experience 2. data entry 3. multitaskAdditional Skills & Qualifications:ESSENTIAL DUTIES AND RESPONSIBILITIES: Answer requests by providing accurate and thorough information (Handle customer inquiries) Use the DC Self Service system to answer branch requests Communicate any problems that occur and help identify operational and efficiency gains Willing to work overtime as needed Answer incoming phone calls to the DC Customer Service phone line and log in DC Self Service Heavily involved with working with vendors, carriers, DCs, other HQ departments and the branches Continue to help educate the field on policies and procedures within Supply ChainOther Represent the company in a professional manner at all times ensuring quality customer service Abide by all policies, rules, and regulations of the company including all applicable safety rules, regulations and procedures Support corporate programs, goals, and initiatives of the company Work overtime as needed About Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Newport News , Customer Service Representative, Other , Newport News, Virginia

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