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Automotive Service Advisor ASM

Company: Casey Toyota
Location: Williamsburg
Posted on: May 3, 2021

Job Description:

Business is booming! Casey Auto Group is actively seeking EXPERIENCED Service Advisors to join their team!  Competitive pay and benefits!

As a business, Casey Automotive is taking the extra steps necessary to maintain a healthy and sanitary workplace. We continue to monitor information from state health authorities and the CDC for their guidance and recommendations on how we can help to prevent the spread of this virus.

Our steps include:

* Thorough cleanings of all dealership facilities daily * Sanitizing gel and foam stations available on-site * Providing our staff with specific instructions on hand washing and the importance of staying home if they are not feeling well * Adhering to the recommended six feet of social distance from other staff and customers * Masks, gloves and shields provided What we offer:

* Medical, Dental and Vision Insurance * FSA/HSA * Prescription Drug Coverage * Life Insurance  * Short and Long Term Disability * Legal Resources Coverage * 401(k) Retirement Savings Plan * Vacation and Holidays * Employee Discounts * Freshbennies/Teledoc * Redskins Football tickets * Christmas party * VIP tickets/clubhouse tickets to LPGA Championship Golf Tournament, live music events, family fun events (Monster Truck Show, Disney on Ice), NASCAR tickets at Richmond International Raceway * Master Technician Club (bonuses and luncheons included) Automotive Service Advisor Responsibilities:

* Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service. * Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer. * Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled. * Ensure the daily inventory of technicians' time is consistently sold to service customers. * Distribute work between technicians efficiently. * Answer technical questions about vehicle problems, warranties, services, and repairs. * Maintain Customer Happiness scores at or above company standards. * Assist in diagnosing vehicle problems; order parts and tools as necessary. * Oversee administration of warranty claims as well as training and supervising of service department. * Set schedules and assigns tasks to service department employees. * Reinforces company policies and adheres to company standards. * Encourages compliance with applicable laws and regulations. * Maintain good working relationship with factory(s) and foster positive employee relations. * Collaborate with upper management to make service department hiring and discipline decisions. Job Qualifications:* Previous experience required * Organized and friendly personality * Demonstrated ability to manage others * Time management skills * Fantastic communication skills with your customers * Professional, well-groomed personal appearance * Consistent record of service and sales success * Strong record of positive customer satisfaction results * Team oriented and self-motivated * Able to work with little supervision * Clean driving record and valid driver’s license The Casey Auto Group was founded by the late Arthur M. Casey in 1958 as a single franchise dealership. Today the organization is still a family owned and operated business that consists of six locations in Newport News and Williamsburg. Now with 7 of the best American and Import vehicle lines from entry level to high-line luxury, the Casey Auto Group continues to meet and exceed Hampton Roads’ transportation needs. We are driven to be the very best, and we’re always looking for passionate, motivated professionals who share that same drive to join us. Perhaps you're one of them. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Keywords: Casey Toyota, Newport News , Automotive Service Advisor ASM, Other , Williamsburg, Virginia

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