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Call Center Supervisor - Virtual/Remote

Company: Publishing Concepts
Location: Newport News
Posted on: June 9, 2021

Job Description:

Call Center Manager, Inbound/Inside SalesLead a team of 18-25 professional inside sales associates in achieving sales targets in an inbound warm lead call center environmentPrepare and analyze data to improve team results and call quality and metricsOur clients are proactive school alumni, veterans, and association membersOur Best Candidates:&Will embody our company valuesMUST HAVE 2+ years experience in a management position leading an inside sales teamBachelor's degree in business or related field is strongly preferredExcellent leadership communication and team building experienceBenefitsMedical insuranceHealth Spending Account (HSA)Dental insuranceVision insuranceWellness program401K with company matchPaid holidaysPaid vacationPaid sick leaveBereavement leaveEducational Tuition ReimbursementLife InsuranceCultureBest Places to Work in Arkansas#2 VA Best Places to Work (Energage) Top 100#5 Top Work Place San Antonio Express#6 San Antonio Business Journal Best Places to Work#25 Best Company to Work in TexasOur notthebigcompany Values:Pursue EXCELLENCE (Purposefully!)Unlock HUMAN POTENTIALAct with INTEGRITYInnovate a CULTURE of Relationship and FunLead with a SERVANT S HEARTResponsibilitiesWhat you can expect:&10- 7 pm CST 40-hour work week Monday Friday. 1 Saturday every three months.&Monitor calls, provide feedback and solutions to improve quality and performancePartner with peers, identify trends and areas of opportunity in an effort to elevate call center performanceEnsure associates and lead agents are achieving desired performanceCoach agent to develop rapport with clients from inbound and outbound calls to complete directory updatesCoach agent to effectively develop Oral History Project stories using active listening strategiesCoach agent to identify clients needs and sales opportunitiesConduct effective resource planning to maximize productivityHire, train, coach, and lead sales representatives as they provide support for customersAnswer representative s questions, guide them through difficult calls or issues, diffuse angry customers, or handle issues that cannot be resolved by representativesLead team meetingsTake initiative on additional tasks or projects to support employees, other managers, and call center operations.Performs other duties as assigned.&Required Skills/Abilities:Excellent leadership communication and team building experienceExcellent verbal and written communication skills.Excellent sales and customer service skills.Thorough understanding of PCI product offerings&Proficient with&Zoom or related software.Proficient with Microsoft Office&Suite or related software.&Education and Experience:At least 2 years of call center management experience required.Bachelor's degree in business or related field strongly preferred.Requirements10-7 pm CST.40-hour work week Monday Friday. 1 Saturday every three months.Accept a drug test to be performedThis position requires the employee to live in (or relocate to) one of these states: AR, FL, GA, IA, KS, MS, NC, OK, SC, TX, VA, WI. Can you comply with this?Minimum 2 years of call center manager experienceMinimum High School DegreeKnowledge in: Zoom or comparable systemKnowledge in: Microsoft WordKnowledge in: Microsoft ExcelEqual Opportunity EmployerEqual Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.Requisition #ckobpytvx0v9z0jnijins5dgm

Keywords: Publishing Concepts, Newport News , Call Center Supervisor - Virtual/Remote, Other , Newport News, Virginia

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