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Accounts Receivable and Collections Clerk

Company: C & F Enterprises Inc
Location: Newport News
Posted on: June 9, 2021

Job Description:

Job purposeTo support Accounting and Customer Service team members in daily tasks of accounts receivable collections and administrative tasks to support business demands; promote and implement the company's core values and excellence in customer service; responsible for maintaining strong relationships with internal and external customers.Duties and responsibilitiesAccountable for collecting the maximum amount of overdue funds from customers.Maintain accurate records about customer payment status, documenting daily collections activity.Review multiple reports to determine collections concerns, order, and account status.Issue dunning letters to overdue accounts.Expedite customer contacts to resolve credit card issues to process orders.Follow established collection techniques and procedures.Correspond with customers regarding overdue accounts and chargeback balances.Utilize computing skills and knowledge base to work on multiple computer systems.Assist with accounts receivable deposits, post payments, and other maintenance as needed.Handle customer inquiries regarding the status of their accounts and/or orders.Document, record, and file management based on department needs and security requirements.Support maintaining a safe working environment and focuses on safe work habits.Maintain a focus for self and team on continuous learning that will enhance skill sets and growth opportunities.Demonstrate a commitment to C&F Enterprises, Inc.'s core values.The position responsibilities outlined above are in no way to be construed as all-encompassing.Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.SkillsExceptional customer service capabilitiesMust be detail-oriented, with the ability to work independently.Demonstrated high proficiency in Microsoft Office-ExcelExcellent oral and written communication skillsImpeccable time-management, organizational, follow-up, and attention to detail skillsStress tolerance and ability to diffuse collections situationsAbility to work both independently and in a group settingCompetenciesPositive Energy LevelCustomer RelationshipsTeam PlayerMaintain stable performance under pressureTakes InitiativeTime ManagementSense of UrgencyProblem AnalysisQualificationsA high school diploma and/or equivalent experience1-2 years or more years in accounts receivable, collections and/or similar fieldProficient computer use skills including formulas, importing, exporting, inserting, formatting, and other intermediate useMust have excellent customer service, both written and verbal skillsMust be strongly proficient in Microsoft Windows, Excel, and AdobeMust have the ability to learn new software programsPhysical requirementsSitting, Standing, and WalkingLifting: Raising or lowering an object from one level to another (includes upward pulling)Carrying, Pushing, Pulling boxes and sample orders up to 40 lbs.The successful candidate must be able to pass a pre-employment background check and drug screening.

Keywords: C & F Enterprises Inc, Newport News , Accounts Receivable and Collections Clerk, Other , Newport News, Virginia

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