Parts Customer Service Representative

Company: Robert Half International
Location: Newport News
Posted on: June 9, 2021

Job Description:

Description

If you like the idea of working in a dynamic, rapidly-changing call center, you might be interested in this Customer Service Representative position via OfficeTeam. We are seeking an articulate, highly-skilled Customer Service Representative who loves building solid customer relationships. This Customer Service Representative position is based in the Newport News, Virginia region and is a long-term temporary-to-full-time employment opportunity.

Key responsibilities

- Field and send written business correspondence

- Manage and place incoming telephone calls

- May support business development and client referral goals by actively cross-selling and referring customers

- Provide accurate, friendly customer service in a timely fashion

Requirements

- Proven knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

- Excellent customer service and office administrative skills

- Proficiency in Customer Satisfaction

- Assist Customers experience desired

- Resolve Customer Issues experience preferred

- Demonstrated knowledge of Take Orders

- Customer Quotes experience

- Superior Customer Service experience highly desired

- Adeptness in Resolve Customer Complaints

- Proven computer skills

- 2+ years experience with performing in a goal-driven & customer-focused environment preferred

- Strong communication and interpersonal skills

- Strong problem solving and analytical skills

- Strong Microsoft Office skills

- Proven experience going the extra mile to solve complex customer inquiries via extensive research

- Comfort and confidence when interacting with internal and external partners and clients/customers

- A consistently positive approach to your work that is rooted in a businesslike professionalism

If you are a service champion who looks to improve and deliver personalized service based on individual customer needs, we want to hear from you. Contact us today!

OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether youre a seasoned administrative pro or starting your career, we have options for you.
Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.
When you work with us, youre working with the best. has been recognized as one of FORTUNEs Most Admired Companies every year since 1998 and was named to Forbes inaugural list of Americas Best Temporary Staffing Firms.
Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.
2020 OfficeTeam. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking Apply Now, youre agreeing to Robert Halfs Terms of Use (www.roberthalf.com/terms-of-use).

Keywords: Robert Half International, Newport News , Parts Customer Service Representative, Other , Newport News, Virginia