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Help Desk / Service Desk Manager :

Location: Fort Eustis
Posted on: June 9, 2021

Job Description:

eTRANSERVICESoffers exciting employment opportunities for individuals looking for a dynamic,fast-paced, growth-oriented work environment with a developmental career path.You will find a place where other people share your drive, motivation, andpassion to make a real impact on the future of the company. As a member of ourteam, you will be instrumental in the delivery of (1) Systems Engineering Services;(2) Information Technology Services; (3) Cybersecurity Services;(4) Cloud Services; (5) Business Services and (6) Products. Asa high-growth company, expectations are high, as are the rewards for hard workand results. We are committed to our employees, our clients, the quality of ourservices and products, along with the continued dedication to our growthstrategy.

Benefits: HealthInsurance. Paid time off. Paid Community Service time. Paid Federal Holidays.Education & Tuition Reimbursement. 401(k) Matching. Training and Education.We continue to expand our benefits and programs, offering some of the bestsupport, guidance, and coverage for a diverse employee population.

Position:Service Desk Manager [Requisition: 20210586)

Location:Fort Eustis, VA / Remote

ClearanceRequired: Candidatemust be a US Citizen, and have at least a SECRET clearance.

JobDescription: The Service Desk Manager isresponsible for managing the TRADOCs SharePoint helpdesk queue. The ServiceDesk Manager serves as the first point of contact with customers and isresponsible for managing and tracking all service requests, issue resolutions,and tracking the implementation of new systems/changes made to existing cloudand SharePoint systems. Support is provided through the ticketing system,Microsoft Teams, email, and phone. Collaboration between all parties is neededto provide user support. In addition to this, the Service desk manager willMonitor ticketing system and helpdesk phone during business hours, collaborateand follow up with technicians to resolve requests, and provide status updateson outstanding support tickets, complete a preliminary assessment of alltickets received, and resolve if withing their realm of knowledge, routetickets to appropriate teams for resolution based on information received inticket details, ceate and submit metrics reports; weekly and monthly.


5 years of experience in a Helpdesk environment Experience working with customers via phone andemail to resolve customer issues.
Excellent oral and written communication skills 5 years of Microsoft SharePoint knowledge andexperience The ability to work with minimal guidance and ontight timelines

Education: Some college preferred

ClearanceRequired: Candidatemust be a US Citizen, and have at least a SECRET clearance.


eTRANSERVICES is an equalopportunity employer. All qualified applicants will receive consideration for employmentwithout regard to race, religion, color, national origin, gender, age, statusas a protected veteran, among other things, or status as a qualified individualwith a disability.

EOE AA M/F/Vet/Disability

Please notify Human Resources ifyou need an accommodation to participate in the application or interviewprocess.

Keywords: eTRANSERVICES Corp, Newport News , Help Desk / Service Desk Manager :, Other , Fort Eustis, Virginia

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