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Fully Remote CSR

Company: Aerotek
Location: Newport News
Posted on: June 9, 2021

Job Description:

Permanently working remote!!!! Call center experience not mandatory!Essential Job Functions Utilize appropriate systems guides, interview techniques and established protocol to obtain necessary information, determine unemployment claim type and complete application with incoming caller Extensively use automated systems to review, enter, update and report unemployment claim information. Follow established protocol to take statements; key information from claimants and employers; and prepare and process documents which are used to adjudicate claims and make accurate determinations. Complete training to address various claim types and understand business functions. Provides efficient and effective service to customers and prospects on all patron based services to a variety of inquiries and customer needs. Maintains sincere interest in providing stellar customer care. Understands customer needs, determines the appropriate course of action to meet those needs and completes or initiates the transaction.Skills:customer service, call center, customer service call center, data entry, inbound call center, csrTop Skills Details:call centercustomer servicedata entryAdditional Skills & Qualifications:Experience RequiredHigh school diploma or GEDAbout Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Newport News , Fully Remote CSR, Other , Newport News, Virginia

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