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Accounts Receivable Specialist

Company: WebPT
Location: Newport News
Posted on: June 9, 2021

Job Description:

The WebPT Accounts Receivable (AR) Specialist will be responsible for the follow up efforts for claim payment. The ideal candidate is able to analyze accounts regularly to identify collection opportunities and resolve billing issues. This includes managing insurance outstanding balances.Responsibilities* Be an advocate for our Members by completing monitoring and resolving claim denials and/or low insurance payments.* Work the aging accounts and collect pending receivable payments from insurance companies.* Prioritize and effectively communicate.* Work with the team to achieve and maintain key AR benchmarks.* Meet Productivity Goals.* Regularly review accounts and prepare information for the collection agency, correcting and resubmitting claims to third party payers when necessary.* Check each insurance payment for accuracy, including contract discount compliance.* Review patient bills for accuracy and obtain missing information before identifying and billing secondary and tertiary insurances.* Call insurance companies to settle payment discrepancies or investigate unpaid claims within the standard billing cycle timeframe.* Research and resolve accounts.* Provide additional education back to team members on Member specifics or payer guidelines.* Adhere to all HIPAA guidelines and regulations keeping all of the data in our system safe and secure.* Reliable and punctual in reporting for work and taking designated breaks.Abilities and Knowledge* Making decisions, problem solving, and a knack for finding solutions are key in this role.* Ability to resolve payment issues and effectively follow up with insurance companies.* Knowledge of insurance guidelines, especially those associated with Medicare and Medicaid as well as ICD 10 and CPT codes.* Maintain focus with interruptions.* Critical and analytical thinking skills to help resolve billing issues and collect payments.* Top notch memory and confidentiality in all situations.* Be passionate about quality customer service.* Be able to perform in all forms of communication (i.e., phone and email). You'll be interacting with insurance companies and patients regarding accounts, past due balances, unpaid claims, and other billing related items. Strong communication skills are a must.* Be fluent in billing language and comfortable with AR software.* Meet weekly metrics by working the required number of accounts per day, which includes working denials, sending appeals, communication with our members and patients.Education and ExperienceRequired:* Two years of experience in full cycle medical billing or schooling.* Three years of customer service experience.* Healthcare compliance and terminology knowledge.Preferred:* Experience in physical therapy billing a plus but not required. Other areas of billing, such as orthopedics, chiropractic, or any specialty medicine.Attendance and PunctualityBeing punctual, reliable and consistent is key to WebPT's success. To function at a high level, you are expected to be reliable and punctual for work and take designated breaks as set by your leader.Working ConditionsWebPT will make reasonable accommodations to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will not be exposed to weather conditions, and the noise level is usually moderate.Work EnvironmentRemote positions require a HIPAA compliant environment. Your work environment must be accessible to a consistent and adequate internet connection per WebPT guidelines. A controlled and dedicated work space will be necessary to be successful.Physical RequirementsWebPT will make reasonable accommodations to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may occasionally need to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; or taste or smell. The employee must occasionally lift and/or move up to 25 pounds. This job requires specific vision abilities, including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.EEO StatementWebPT, Inc. provides equal opportunity for all applicants without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, genetic information, marital status, sexual orientation, veteran status, or any other basis protected by state or federal law.

Keywords: WebPT, Newport News , Accounts Receivable Specialist, Other , Newport News, Virginia

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