Front Desk Night Auditor @ Historic Powhatan Resort

• Ensure proper standards of hospitality are provided to all members, owners, and guests on property and/or via telephone.
• Ensure all pending arrival information is accurate (i.e. check rates and prepare upcoming arrival packets with necessary materials and information).
• Check in/out members, owners, and guests.
• Follow through on requests and/or concerns in a timely manner.
• Handle and resolve complaints.
• Verify guest information (i.e. for additional keys, telephone calls, and packages.)
• Compute billing charges, collect payments and provide change.
• Post charges as received through other debarments (i.e. fitness center, housekeeping, logo shop, and laundry).
• Answer the telephone with proper etiquette and transfer calls accordingly.
• Communicate with all internal departments including PBX, housekeeping, engineering, and security.
• Balance all end of day shift reports.
• Verify cash and credit card transactions.
• Complete nightly cash drop.
• Complete night audit checklist.
• Complete special projects, stocking, list items to be ordered, and daily bucket checks.
• Report incidents to management/security immediately.
• Completes all required Company trainings and compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties as assigned.

• High School Diploma or equivalent.

• No prior experience or training required.
• No prior supervisory experience required.

• This position does not include any supervisory responsibilities.

LICENSE & CERTIFICATIONS

• This position does not require licenses or certifications.

• Computer proficiency in Microsoft Word, Excel and Outlook.
• Excellent customer service skills.
• Proficient in time management; the ability to organize and manage multiple priorities.
• Ability to take initiative and effectively adapt to changes.
• Recognizes an emergency situation and take appropriate action.
• Able to establish and maintain a cooperative working relation.
• Ability to interpret and create spreadsheets.
• Able to use sound judgment; work independently, with minimal supervision.
• Strong analytical and problem solving skills.
• Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.
• Competent in public speaking.
• Performs well with frequent interruptions and/or distractions.