Front Desk Night Auditor @ Historic Powhatan Resort
Company: Diamond Resorts International
Posted on: October 9, 2021
Under supervision, the Front
Desk Night Auditor is responsible for checking in and out members,
owners, and guests, make room reservations, and perform front desk
Ensure proper standards of
hospitality are provided to all members, owners, and guests on
property and/or via telephone.
Ensure all pending arrival
information is accurate (i.e. check rates and prepare upcoming
arrival packets with necessary materials and
Check in/out members, owners,
Follow through on requests
and/or concerns in a timely manner.
Handle and resolve
Verify guest information (i.e.
for additional keys, telephone calls, and packages.)
Compute billing charges, collect
payments and provide change.
Post charges as received through
other debarments (i.e. fitness center, housekeeping, logo shop, and
Answer the telephone with proper
etiquette and transfer calls accordingly.
Communicate with all internal
departments including PBX, housekeeping, engineering, and
Balance all end of day shift
Verify cash and credit card
Complete nightly cash
Complete night audit
Complete special projects,
stocking, list items to be ordered, and daily bucket
Report incidents to
Completes all required Company
trainings and compliance courses as assigned.
Adheres to Company standards and
maintains compliance with all policies and procedures.
Performs other related duties as
This position requires the
capability to understand and follow both oral and written
directions as well as knowledge and usage of correct business
English and office practices. Must be able to communicate
effectively with others, analyze and resolve problems, maintain
effective working relationships, and interact successfully with
internal and external customers.
Specific skills and abilities
include, but are not limited to the following:
Computer proficiency in
Microsoft Word, Excel and Outlook.
Excellent customer service
Proficient in time management;
the ability to organize and manage multiple
Ability to take initiative and
effectively adapt to changes.
Recognizes an emergency
situation and take appropriate action.
Able to establish and maintain a
cooperative working relation.
Ability to interpret and create
Able to use sound judgment; work
independently, with minimal supervision.
Strong analytical and problem
Able to perform a variety of
duties, often changing from one task to another of a different
nature, with impending deadlines and/or established
Competent in public
Performs well with frequent
interruptions and/or distractions.
Please note that Hilton Grand Vacations (HGV)
acquired Diamond Resorts International (DRI) as ofAugust 02,
2021.If you apply to work at a Diamond Resorts company you will be
an applicant of a subsidiary of HGV. A transition to HGV will occur
as we integrate technology, systems and branding but it will take
time until our separate operating systems, employment policies and
benefits are fully integrated.As a result, for a period of time,
employees will receive correspondence and messaging from Diamond
Resorts as well as from HGV and related
Keywords: Diamond Resorts International, Newport News , Front Desk Night Auditor @ Historic Powhatan Resort, Other , Williamsburg, Virginia
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