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Support Services Specialist- WFD

Company: First Tek, Inc.
Location: Newport News
Posted on: January 9, 2022

Job Description:

Job Description First Professional Services is currently seeking a Support Services Specialist, for a non-profit organization, in the Newport News, VA area. Schedule will be 8am to 5pm, M-F. Salary is $16.00 - $17.00 per hour. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: --- Determines eligibility for assistance and benefit levels. --- Establishes and monitors individual and household development plan goals through information and assessment of client background. --- Explains nature of temporary assistance benefit programs and determines reason and need for assistance. --- Explains client responsibilities, rights and program availability. --- Evaluates employability status of clients and explores potential Workforce Development Programs. --- Processes intake applications for necessary community resources and diversion. --- Refers clients to Human Services as the result of overall assessment of situation as needed. --- Coordinates and participates in out of office visits with family members and other professionals. --- Prepares referrals for families requiring assistance; collaborates with Service Provider Network and other agencies or professionals as needed. --- Maintains current listing community resources. --- Create, monitor and track household development plans. --- Prepares and maintains confidential case records and files. --- Prepares and completes various forms, reports, correspondence, case records, client activity reports, service plans, assessment instruments, needs assessments, purchase orders, invoices, applications, funding reports, charts, or other documents. --- Operates several technology tools (desktop, laptop, tablet, cellphone, hotspot, etc.) to enter, retrieve, review or modify data; verifies accuracy of entered data and makes corrections. --- Utilize MS Office, e-mail, internet, other computer programs; performs basic maintenance of computer system and office equipment, such as replacing paper, ink, or toner. --- Communicates with supervisor, employees, other departments, clients, family members, companion aides, Newport News Human Services, government agencies, counselors, medical providers, law enforcement personnel, court personnel, attorneys, schools, Service Provider Network, professional colleagues, the public, and other individuals as needed to coordinate activities, review status of household plans, exchange information, or resolve problems --- Maintains confidentiality --- Operates a motor vehicle to conduct work activities. --- Performs general/clerical tasks, which may include answering telephone calls, entering data into computer, typing documents, making copies, sending/receiving faxes, filing documentation, or processing incoming/outgoing mail. --- Provides assistance to other employees or departments as needed. --- Performs other related duties as required. Qualifications: Bachelor's degree in Social Services, Sociology, Human Services, Psychology, or closely related field. Minimum of 1-year of related experience in public assistance program administration. Experience with program eligibility evaluation. Must possess experience working with public housing residents. TANF and VIEW program experience preferred. Expertise in MS Office-Excel, PowerPoint, and Word Must possess and maintain a valid Virginia driver's license. Willing to consent to the performance of a drug screen, criminal background check, driving record and credit report. First Professional Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, genetics, or protected veteran status. In addition to federal law requirements, First Professional Services complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training, tuition assistance, education, social recreation programs and benefits.

Keywords: First Tek, Inc., Newport News , Support Services Specialist- WFD, Other , Newport News, Virginia

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