NewportNewsRecruiter Since 2001
the smart solution for Newport News jobs

Customer Support Advisor / FT / 100% Work From Home

Company: Cision Ltd
Location: Newport News
Posted on: January 16, 2022

Job Description:

[Customer Service Representative / Fully Remote] - Anywhere in U.S. / Generous Pay + Benefits / Chat & Email only (no phones) - As a Customer Support Advisor you'll: Provide outstanding service to our customers through channels such as chat and email; Be involved in troubleshooting and investigating problems; Take support tickets through to resolution; Escalate support cases based on severity levels and associated business risk assessments; Be an expert on Falcon.io product and features as they are launched; Update internal knowledge base with new relevant insights in order to enhance knowledge sharing across all support team members; Provide support to internal users by answering product functionality questions via supported internal tools; Be the voice of the customer by logging and advocating for feature requests...Hiring Fast > >

Keywords: Cision Ltd, Newport News , Customer Support Advisor / FT / 100% Work From Home, Other , Newport News, Virginia

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest Virginia jobs by following @recnetVA on Twitter!

Newport News RSS job feeds